“Hi I bought these for my wife who has wanted a pair for years, and she loved them. They seem to be good quality but only time and use will tell. Delivery was very quick and the service seems to be very good also, had lots of follow up. I will say that I had expected the free gift bag with skates as advertised, but I did not receive this only some stickers bit disappointing. Other than that I would recommend.
mike”
“Delivery was prompt, but unfortunately it wasn't the correct size brake for my sons scooter. I returned the item and they were very good at sending a returns label. Just waiting for a refund now”
Hi there,
If you have a collect+ tracking number, I'll be able to speed up the process for you! Just email it to sales@skates.co.uk, and we'll reply asap with confirmation!
“Fast delivery, good pice..
My only complaint would be that the wheels were different colors, and also had black marks on.
It almost looks like they had come off a set of display skates.”
Hi Mark,
Apologies for this! Have you contacted our customer service team to see what can be done about the damaged goods?
If you'd like to get in touch at sales@skates.co.uk, we'll be able to help you out.
“Service really good considering the time of year. Quick. The only thing i was a bit stumped about was the fact my order was part dispatched even though it said everything was in stock.
Thanks”
“Tardaron en llegar y cuando reclame me dijeron que me los volverían a enviar pero no tenían los mismos que había pedido asi que cambie el modelo y los tuve en casa a los 4 días. Servicio rápido, detallado y fantástico!!!!
They soon arrived and when claiming they told me to send the return but they had the same who had also asked to change the model and I at home at 4 days . Fast service, detailed and fantastic !!!!”
“Thank you to all behind Skates, our main Santa gift broke, but team of happy hard working elves replaced the skates that broke!
Every stage from purchase to returns is all explained clearly, though did find it tricky not having a PC or knowing where to return Skates from! Got sorted in the end though.”
“The scooter was a Christmas present for my son and was very competitively priced, he had asked for one for ages and was really pleased saying how much smoother and faster it was than his older (cheaper) scooter.
He ordered some extras (wheels, pegs and an alloy brake) which all needed modifying or extra parts buying to enable them to fit, which was a shame. Perhaps I should have paid more attention to what he ordered (he's 10) or skates could put a clearer note on saying extra parts are required?
Emailed about a small issues and got a really fast reply, even over Christmas.
Cheers!”
“I ordered a deck for my son's Christmas present and it never arrived. However, with only a couple of days until Christmas, the team at skates arranged for a replacement delivery. I received it on Christmas Eve! Thank you for prompt response”
“Easy Website with lots of choice, Excellent Delivery, Gorgeous Helmet; the only reason it is not 5 star is due to the fact that the box was damaged on arrival which wouldn't normally matter but it was bought as a Christmas gift! Having said that would definitely buy from here again.”
“Customer service was excellent after I placed a Saturday delivery and it arrived on Monday. They refunded the delivery charge and were very quick to respond to my messages.. Daughter was made up with the skates! Wish I'd ordered the next size up like the website states as they are very stiff the Street 86. If it wasn't for the mess up with delivery.. Would've been 5*”
“Excellent service. Dealt with my return and credit promptly and kept me informed at all stages. Return only prompted by my ordering 2 of the same item by mistake.”
“Hi,
Received the product timeously with good contact from Skates.
Disappointingly however, the bike frame has numerous areas where the paintwork has been chipped off to the detriment of the appearance.”
