Trustpilot Categories Log in Sign up For companies Skates.co.uk reviewed by Stuart Greaves Stuart Greaves 1 Reviews Published 4 days ago ***AVOID AVOID AVOID**** rude , bad service, ignore you DO NOT TOUCH THIS COMPANY ********** We ordered a slamm custom scooter for my sons eighth birthday in plenty of time for next day delivery. The following day we received a message that due to a problem with the courier it would not be delivered that day and so would not be here on his birthday. It did arrive the following day and our son loved it. However after around two weeks the back wheel bearings went and soon after the brake snapped in half. After contacting skates they said they woild send out a new brake and bearings for us to fit. We expected to receive the new parts a few days later but got a message telling us that the brake was not in stock andvthey were trying to source one. The parts eventually arrived but the brake would not fit no matter what I tried. After contacting skates yet again they arranged for a courier to pick up the scooter for them to assess and fix. All this was annoying but to be fair the customer service to this point had been well handled. After skates had had the scooter for around a week we got a message to tell us that their tech team could not fit the brake and that despite trying various wheels and brakes they could not find a solution but would continue to try and would inform us when they had solved it. By this point my son was crying every day asking for his scooter. A week went by without word ,we called them on a friday and were told the tech team were not available till monday and they would be in touch then. By now our son had been without his scooter for three weeks and was inconsolable. On monday we received an abrupt and rude email telling us they were unable to solve the problem, and were in fact under no obligation to and that as it was a "custom scooter" it was not returnable and they would be returning it to us. After speaking to trading standards I emailed them sayingthis was unacceptable and asked them to call me to discuss it. I received yet another discourteous reply to say that if trading standards had an issue they would contact skates. Despite numerous attempts to contact them both by phone and email since we had no response until today when someone eventually answered the phone only to inform us that they had no idea where our sons still broken scooter was and that yet again nothing could be done till monday. Our son us so upset its untrue they should be ashamed of themselves. We chose them as a family run specialist scooter supplier over numerous high street outlets only to be supplied a product not fit for use and to eventually be ignored by them in our attempts to solve it. Their actions are spoiling a young extreme sports fan experience of the scootering scene and community. DO NOT USE THIS COMPANY!!!!!!