Wrong advertising resulting in wrong skates being sent. I’m not a skate expert but had to explain the difference to them. The communication doesn’t happen unless you chase first and then it still isn't there. The phones are never answered. I’m going to have a very unhappy birthday girl this weekend due to lack of customer service provided. Yes I understand re bad weather but when Yodel refused to collect the day before you could communicated that your customers especially the one that rushed about that day to return your mess up and send proof I have done it. Still trying to sort your mess and keep being cut off your chat. You made an error now sort it. There is other options of sending not just Yodel.