“Item arrived promptly, in excellent condition, with minimum but sufficient packaging. Simple instructions and easily assembled. Scooter is beautifully finished and has been enjoyed by my proud grandson!”
“having bought a scooter for xmas for my grandson when he opened it their was a scratch on the stem of the handle bars .i informed skates who offered me a £10 refund which i accepted due to the amount of rain we had over the xmas period he was unable to use his scooter outside we took him to an indoor skate park . after a short timme he came off the park as he could see that the grip tape was coming off and felt it was not safe to use .we again informed skates of the problem who said that as the scooter had been used that it not covered but out of good will would contact the firm but instead sent us a new grip tape which was to small for his scooter .he has not used his scooter since then and by emil phone calls and letters we still cannot get any compromise from skates and feel very let down by as they say a family run firm”
Hi,
Please see response to first review left:
Hi Kenneth, We are sorry you feel this way about your experience, but unfortunately, even though we are a family run business, we have policies and procedures to follow as a company. We are still, more than happy to send another grip tape out to yourselves as we appreciate this situation is ongoing. As per our correspondence with yourselves, as well as Citizens Advice, we cannot offer a full refund or replacement due to the fact your scooter has been used. We are keen to get this issue resolved for you, so it is up to you whether you would like to contact us directly, or continue through Citizens Advice. As previously stated, we're happy to send the correct grip tape our to you, but will not be refunding or replacing your scooter. Please accept our apologies for the hassle caused here, and know we would love to resolve this for you.
“Hi I bought these for my wife who has wanted a pair for years, and she loved them. They seem to be good quality but only time and use will tell. Delivery was very quick and the service seems to be very good also, had lots of follow up. I will say that I had expected the free gift bag with skates as advertised, but I did not receive this only some stickers bit disappointing. Other than that I would recommend.
mike”
“We ordered a pair of Heely's for my daughter's birthday, however I got the size incorrect.
No issues with the company at all who promptly despatched a new pair (correct size).
Thank you”
“Would never buy again left feedback which was truth.they blocked my e mails.send faulty scooter then sent part for it part wasnt right 1 either.after sales appauling”
Susan,
We haven't blocked your emails at all, and have been more than happy to help throughout this whole situation. If the part was not fixing the issue we would've been able to get this back to our store, and get this all fixed for you.
If you have any further issues, or would like to get this finally resolved. Please contact us directly through our email.
Thank you.
“Bought some skates for my daughters birthday, Yodel let us down on the delivery front but Skates uk couldn't have been more helpful in sorting out the problem. Courtney was great.
But more importantly we LOVE the skates.”
“Ordered from this company purely as the website showed skates in stock. Ironically as soon as I had paid for the skates I received an email stating they were out of stock with a promise to keep me informed of their delivery date.
Communication was zero, i chased the order on 4/5 occasions. Every time you call you get an answer machine. When you get a callback the staff are very friendly but I wanted skates not chats.
Skates finally arrived, just short of one month after ordering. No apologies.
And then the email arrives asking for feedback...well here it is!
I'd never buy from this company again.
But your skates from a rink. They can get any skate delivered in a week.”
Hi there,
I'm sorry about the delay you have experienced here. Sometimes stock levels to change suddenly, and upon alerting you of the stock issue, we offered a refund if you would not be happy to wait the time for the skates.
Apologies once again. We hope you enjoy the skates now you have received them.
Hi there,
I am sorry you've received your good in this condition.
However, we have no record of you contacting us?
Please email us and we'll be able to get this sorted for you.
Thanks, we look forward to hearing from you!
“Sir I brought my grandson a MADD Gear MGP VX5 Extreme Scooter of you on the 27/10/15 it was Delivered with a very very damaged box and as this was his Christmas present I was not very happy at all but you gave me a £5 discount but when my grandson opened his present at Christmas we thought it looked alright but it was definitely not for a start the handlebar does not tighten up at all and the front wheel is out of line and nothing can be done to put these things right we told our grandson oh it's ok just use it which he tried but no luck and now it just sits there as it can not be used at all it cost me £229.95 which to me is a lot of money when I have saved such a long time to get him this and now all it does is just sit there My order no was 863553 I do hope you can help in some way as my grandson is so upset by all of this my name is Mrs Anita Puddy Address is
2 Jerounds
Harlow Essex
CM19 4HE
Thank you”
Hi there,
I would firstly like to apologise for the hassle caused here!
I can see that £5 was refunded for the damaged box, put through by my colleague on 29th October.
However, we have no records of any contact made since ordering.
Please email us at sales@skates.co.uk with some images of the clamp being loose, and we'll be able to go from there.
Please be aware that, unfortunately, due to no contact being made until now, we may not be able to cover this under warranty, but we are more than happy to have a look and see if we can.
Apologies once again and we look forward to hearing from you.
Regards,
Courtney
“Excellent service from start to finish. Heelys are prefect daughter loves them.delivery was super fast. Would recommend skates.Co.UK. Great great great.”
“Always really prompt delivery that exceeds expectations. Fantastic customer service if required.
Skate helmet is perfect fit for a 12 year old + and the bearings ordered are great too.”
