“Would never buy off you again.after care terrible had 2 scooters xmas time. Which came to £360.the district c series was missing part.you wouldnt take it back.send me out a screw & bolt in stead.took it 2 e.c. cycles man told me wrong part again he had 2 file it down as it clearly didnt fit.£180 scooter faulty .AFTER CARE .AVOID THIS COMPANY”
Hi Susan,
I'm sorry you've had this experience! I have looked into this for you and it looks like you have been sent the correct parts requested now?
Regardless of this, I apologise for the service you have received. Please feel free to email if there is anything we can do for you.
“Shoes are beautiful and very comfortable. My daughter has a size 5 but I bought size 6 and they are good. Smooth transaction and quick delivery. Highly recommended!”
“Fast delivery, good pice..
My only complaint would be that the wheels were different colors, and also had black marks on.
It almost looks like they had come off a set of display skates.”
Hi Mark,
Apologies for this! Have you contacted our customer service team to see what can be done about the damaged goods?
If you'd like to get in touch at sales@skates.co.uk, we'll be able to help you out.
“Skates.co.uk confirmed our purchase online and informed us about the exact time of delivery. Delivery was on time and theoriginal undamaged packaging contained exactly the scooter which we had ordered + some free gifts.
We are truly satisfied both with the service and the product itself. Thanks a lot:)”
Hi there,
I am sorry you have had this experience. However, I have looked into this for you, and it looks like you refused the parcel, as you didn't want the free myHermes delivery.
If this is not the case, please get back in touch and I'll be able to look into this further for you.
Apologies once again.
“Was very unhappy with the long delay in responding to my calls, the way in which my scooter problem was dealt with ( the problem was not resolved) & I would not recommend this company. I had to contact the manufacturer to get satisfaction. Very poor customer service.”
Hi there,
I am sorry you feel you have not received good service!
We requested that we got the scooter back, so we could realign the scooter for you in store.
We have sent free pads and a helmet a good will gesture!
Apologies for the once again.
“Quick delivery with a nice note from the proprietors, gave me great confidence should there be any problems. Some free stickers included too, which thrilled my daughter more than the skates !”
