Hi Jodie! I'm sorry you've had this problem! Please email the order details through to sales@skates.co.uk and we'll get this sorted for you right away.
“Ordered the skates just before christmas and they arrived a few days later,well packed and just as advertised. Good quality and excellent value for money,really pleased and would recommend to anyone. Would deffo use Skates.co again. Thank you.”
“Absolutely brilliant! So close to Christmas I was worried it would not be delivered on time but I was so pleased it arrived the next day . My son loves his scooter so happy all round! . Thank you !”
“Great service... Great communication ... Had a little issue with one of the tyres on my son's new bike that he received for Christmas but Skates replied to my email ASAP and the situation was resolved quickly ... Will definitely be ordering again in the future ... Highly recommended.”
“I get the feel this is a family run company. I ordered an Ishute 'hover board' for a Christmas present. I had concerns about delivery ties, and my email about this was answered straightaway, on a Sunday evening. I was sent all the Health and Safety info and documents as well to reassure me after all news broke about these being dangerous and loads were recalled. My brother happened to be one of the buyers effected by the recalls as he bought from Amazon, so thought we would have a disappointed boy on Christmas Day. However, I put him in touch with this company and they managed to supply a replacement. So two kids whizzing round over a Christmas! Highly recommended!”
“Great products and good customer service. I needed some skates exchanged for a Xmas present and it was done efficiently so my daughter got her skates on time .”
Hi Kristen!
Apologies for this! We respond to all emails to our sales@skates.co.uk email, so it's likely this wasn't received. If you'd like to call in or email courtney@skates.co.uk, I'll get this sorted for you.
“I bought all the parts to build a custom scooter and they arrived quickly and we're exactly what I ordered. However, it would have really helped if there had been some instructions for building the scooter and if there had been, on the website, some informations on the tools required to do so. I had a very upset boy on Christmas as we were unable to build the scooter on the day because we did not have the tools required to do so.”
“I bought a pair of heelies for my grandson, but his other Nana also had bought the same ones, when I rang you, the guy on the other end could not have been more helpful, and my refund has just come through.My grandson loves them, and so do we,and your service has been amazing, thank you all.
Regards Lola Hunt.”
