Ideally, I would like to give 0 stars. I ordered on 4th Jan - a present for a friends birthday. Got dispatched to Royal Mail on 8th Jan, but tracking hasn’t moved from ‘sender has informed us they have dispatched the parcel to us’ since 8th Jan. contacted the company, was asked to wait another week, which I was content to do as I still had some time before the birthday. That was a week ago. Still no change in tracking and still no goods. Emailed again, and every response is an automated email that in no way answers my questions or queries. It’s just a random pre typed response. The customer service is shocking, and they have my money. I wouldn’t mind if I had received some proper correspondence but when they are just automating emails and paying no attention (probably because so many people are complaining), it’s just not on. They tell me it’s because Royal Mail are so busy, but I ordered something on Tuesday via Royal Mail and it arrived today (Thursday). The company is a scam! I won’t be shopping with them again.