I placed an order through skip for delivery between 11:45-12. I got a notification a few min before stating that it would be ready for PICK UP! If I had intended on picking it up I would have done so to begin with. The whole point of skip it to have food delivered when someone is not willing or can leave the house. I had a teething toddler, so was looking for something convenient. It was NOT convenient. By the time I finally got there and brought my food home it was no longer hot. If I had known I would have had to pick up I would have not ordered. Extreamly NOT happy. I tried to contact them through the chat option on the app. I kept on getting there was no one available and they would reach out to me shortly. 2 days of trying and no responce. Finally emailed them and they said it was outside the 48 hour window and refused to help. Really crappy customer service if you have any issues.