SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 453 Reviews

1 %

of reviewers recommend SkipTheDishes

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Metrics

1.1

Based on 453 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

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“They brought me the wrong order. Even though my order was returned to the restaurant by another unhappy customer who got the wrong thing, they won’t bring me mine.”

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Posted 1 day ago

“over an hour delivery time from pick up, (restaurent waited 20 minutes from order ready until pick up, should be "skip us..we do not care"!”

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Posted 1 week ago

“They sent me two of the same order, told me it was my fault and didn’t refund me for one of the duplicate orders. Worst customer service ever.(and the forgot my drink)”

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Posted 1 week ago

“Order arrived half cold and missing one item. Support was slow to respond and offered no proper solution. Disappointed.”

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Posted 2 weeks ago

“There should be a rating scale for negative reviews especially for this company who should have gone out of business by now for the horrible customer service. If you are hungry NEVER ORDER from Skip. Chances of receiving your order at all are slim to none. Then trying to track down the driver to find out where he left it after receiving a delivered message. Then having to contact Skip to report on their asinine system until you can finally reach someone to chat with. By then its time to go to bed or start with another delivery service. SAVE YOURSELF SOME GRIEF!!”

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Posted 2 weeks ago

“One star is too many . Terrible website would not let me use my gift card or bogo . Prices through the roof NEVER again !!!!!”

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Posted 2 weeks ago

“Two meals spilled out onto the floor making them inedible, because the restaurant put 3 cold soda bottles on the bottom of a paper bag!! Skip will only refund 50% because I didnt know I had to take pictures to prove it, even though I have an EYE WITNESS in the VERY KIND delivery driver who helped pick up the food off the carpet at my door! THIS IS BS!! WHY should I have to pay ANYTHING for 2 INEDIBLE MEALS!!??”

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Posted 1 month ago

“MISSING items on too many orders!! Refund is great but doesn't replace not getting what was ordered and EXPECTED!! They CLEARLY DONT CARE!! Are their drivers STEALING the missing items??”

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Posted 2 months ago

“Terrible experience with SkipTheDishes. My order was delivered to the wrong address, and the photo proof clearly showed a completely different house. I reached out to a human advisor who confirmed the mistake—the delivery went to the wrong location. Despite this, SkipTheDishes refused to take full responsibility and only offered me a $21 credit for a $56 order. What’s most alarming is the company’s complete lack of accountability. They made the error, yet they expect the customer to pay for it. This isn’t just poor service—it’s a failure of basic standards. If a company can’t guarantee accurate delivery or own up to its mistakes, how can customers trust them? SkipTheDishes needs to do better. Right now, it feels like they’re shifting the cost of their failures onto the people they’re supposed to serve.”

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Posted 2 months ago

“Skip has terrible technical support for its couriers and it's very frustrating that there is no way to physically speak to someone about APP issues. I have been unable to log into the app for my shift because it will not send me an sms code, and the Skip team will not respond to help me, beyond one simple issue that offered no solutions.”

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Posted 2 months ago

“These mfers leaked my password 6 months ago lmao”

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Posted 2 months ago

“Delivery drivers are constantly delivering food to the wrong building despite the buildings being numbered. Also seems like every drive doesn't know how to use the intercom system and calls to demand i go down to get the food....definitely feels lile im paying for paid customer service and not convince”

Helpful Report

Posted 2 months ago

“First they would not honour my points earned, even though it was deducted from my account. My bill did not reflect it, chat person was so unhelpful and curt. Then the delivery was delayed by 30 min. Restaurant confirmed my order was ready within 15 min but was just sitting there waiting for driver to show up. Restaurant confirmed they have gas a lot of problems and advised to call them directly.”

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Posted 2 months ago

“your agents are not well trained to dealing with customers that have missing food or damaged all they say is that i have received my alloted 40% back for the cost of the food items but my food was not in the shape that it was supposed to be in or what i paid for, it was cold soggy fries, i was missing items and my pita was not together”

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Posted 2 months ago

“I’ve had multiple issues with my orders: food delivered to the wrong address, cold meals because drivers aren’t using heat bags, and delays caused by drivers making multiple stops before mine. The service has been steadily getting worse. With my latest order being delivered to the wrong address and the company simply sending me a link to their terms and refusing a refund, I’ve decided I won’t be using them anymore.”

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Posted 3 months ago

“My order arrived over an hour late.. the food was cold and disgusting and half my order was missing… skip the dishes offered me a $5.88 refund that doesn’t even cover the cost of one of the things that was missing… I’m gonna go back to Uber eats or DoorDash…. Even if I would’ve called a taxi to take me to McDonald’s and bring me back, it would’ve been cheaper and more accurate.”

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Posted 3 months ago

“I have used this app many times since returning to Manitoba. Nearly every time, they failed to provide the correct order, or failed to deliver an order at all. I rate these drivers as incompetent, bordering on pathetic. They somehow even managed to be worse than Door Dash.”

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Posted 3 months ago

“The only thing(s) I have to complain about is the drivers. Making 2-3 stops before dropping off to me and my family and I have zero say in it, I've already tipped them so what do they care! One more thing, DRIVERS, when you come into MY community could you please have the sense and respect to TURN DOWN YOUR MUSIC!!! Ignorant Idiots! Thanks 😊”

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Posted 3 months ago

“My daughter Ordered 2 orders of BOGO F1 chicken boxes from KFC on Airport Rd and Bovaird Drive. Skip delivered one order with 2 boxes instead of 4. She paid $43.21 but when reported the error the CSR was of no help she said I can only refund $18.79 no other option left and ended the chat. We were left without dinner. On my previous order it was supposed to be a pizza with 3 items from Dominos at Drewside plaza Skip delivered plain cheese pizza. The restaurants said we prepared the order according to what Skip sent us. Totally disappointed in Skip Will go with Uber instead ☹️”

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Posted 3 months ago

“I placed an order for the first time with Skip. When I completed the order with the restaurant, I got an error page. I reloaded the site and my order was still in my cart so I completed it again. This time it worked. While I was watching the delivery screen I noticed my address had been replaced with an address that had nothing to do with me. I messaged the driver 5 times and he never responded. I tried to contact Skip but the only contact I found was an email for customer service. I sent them an email to explain the situation. The driver contacted me when he got to the wrong address, I explained the issue and texted him my correct address. 5 mins later he called me to say I would need to pay more because skip would not pay him the extra km. (mind you, I had already paid for the food, the service fee, the delivery fee, and a tip!) I told him I was not gonna pay extra, so he refused to make the delivery. I contacted skip again and they offered me a 50% refund as skip credits! Needless to say I will never do business with skip again and will be contacting my credit card company for a charge back.”

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Posted 4 months ago

SkipTheDishes is rated 1.1 based on 453 reviews