SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 495 Reviews

1 %

of reviewers recommend SkipTheDishes

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1.1

Based on 495 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

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SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

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“I ordered a pizza from skip, three people in the house are Islamic and they accidentally put ham onto the pizza. When skip was contacted they initially said they were issuing a refund but then went back and emailed saying they were unable to process my refund. This was a very disappointing experience to say the least.”

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Posted 38 minutes ago

“No follow trough Requested a refund after receiving the wrong order. After following up was told the issue would be sent to the The escalation team and that I would be contacted within 48 hours. That was two weeks ago and still have not heard back from Skip regarding my refund. I feel very ignored and ripped off. I think I will use DoorDash and Uber eats going forward. Skip, you have just lost a customer”

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Posted 1 day ago

“I don’t order from SkipTheDishes often, but this experience was extremely disappointing. Ordered: 4:10 PM Confirmed: 4:11 PM Delivered: 6:45 PM The restaurant confirmed my food was prepared within 15 minutes, but Skip’s chat support told me they were still trying to find a driver. Waiting over 2½ hours for food is unacceptable. It’s unfair to the customer and the restaurant, who shouldn’t have to remake food at their own expense because a driver wasn’t assigned. To make matters worse, support offered nothing for the significant inconvenience. Skip needs to actively track orders that remain unassigned. If an order hasn’t been picked up within a reasonable amount of time, someone should step in and communicate with both the customer and the restaurant before the food sits there for hours. Customers shouldn’t be left waiting for hours with cold food simply because Skip hasn’t found a driver. There needs to be accountability.”

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Posted 1 week ago

“Showed delivery arriving but never got there. The closest complaint box was missing items… started to check and confirm each one… skipped to other info…. Wrote didn’t arrive. Bill $130, refund $27, no sushi, and no way to reach Skip Team I tried because they’re Canadian….”

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Posted 2 weeks ago

“If I could give them 0 stars I would. My driver delivered my food to a random house with a blurry picture. When I was speaking to the chat Kimberly was such a joke! She ignored me and closed the chat when I asked to speak with a manager. Her and the driver should be fired for incompetence! Such a joke. Now I have to reorder different food because I am hungry. Such incompetence makes me want to cancel my monthly payment to them ! Which they don’t seem to care about either. What a joke !”

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Posted 1 month ago

“Absolutely horrific Absolutely horrific. Cancelling membership. I am going to Door dash. Watched my son wait over an hour for a McDonalds order that is 1 block away. Driver sat there according to tracking for 30 min. My son cancelled with the driver. They sent another driver, which took 15 min, food was ice cold. He is STILL on the chat trying to get this refunded with someone, now the whole ordeal has been over 1.5hrs. Insane. I want nothing more to do with such horrific customer service when my family spends ALOT of money with Skip.”

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Posted 1 month ago

“Took my money never delivered my food apparently it was set up for store pick up which totally defeats the purpose of the app in the first place spent an hour talking to support with no solution STAY FAR AWAY”

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Posted 1 month ago

“I ordered at 8:33pm my driver was assigned (Aaditya) 9:13 minutes after.were 14 minutes from store. It’s currently 10:50. Contacted customer service. Thank you for waiting, Crystal. I understand how frustrating this wait must be, and I truly appreciate your patience. Our system is actively working on assigning the best-suited courier for your order. You can keep an eye on the tracker for real-time updates. We’ll be here if you need anything I have manually contacted the courier team and requested a courier to be assigned to your order. Please give 5-10 minutes for the new courier to complete your order as our team working on it now. The current estimated wait time is 193 - 253 minutes.”

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Posted 2 months ago

“Extremely rude delivery person. He was talking on his phone as he was coming up my driveway and was so distracted by the call he only came halfway and I had to go down my stairs and walk 39 feet to him. He never once acknowledged me and didn’t even look at me while handing me the bag. Then the food had pieces of the skewer they cooked the chicken broken and mixed into the rice. When I chatted with the “customer service” (I use that term sarcastically) they wouldn’t do anything about it because I’d thrown the food out and didn’t take a picture of it.”

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Posted 3 months ago

“Garbage overpriced service.”

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Posted 3 months ago

“As with this company I cancelled subscription in May via phone call they were to credit me which never happened. Today they charged me again I tried to reach via phone unsuccessfully. Chatted online and was to get a call back which never happened. All of a sudden I was advised from bank that 95.00 was trying to be charged on my card. Which was marked as fraudulent. No luck with refund & need to wait for a week for new card!”

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Posted 3 months ago

“Took almost 2 hours and was ICE COLD after finally arrived by a different courier.”

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Posted 3 months ago

“I just placed an order that said it would take 24 mins now it saying 74 mins after I paid for it I would have have placed an order if I have to wait that long this will be last time I ever order from them”

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Posted 4 months ago

“Always takes 1.5-2hour to deliver food ends up being cold and driver always make 2-3 stops on the way to deliver Terrible company”

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Posted 4 months ago

“Worst company out there. Cancel my order and never gave me my refund back.”

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Posted 4 months ago

“I received the wrong order with missing items and they refused to refund my order, and didn't even refund everything that I ordered! Terrible experience with customer service - they tried to brush me off the entire conversation. This feels like theft.”

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Posted 4 months ago

“The advisor was rude disrespectful and wasn’t helpful,I wanted a refund because I got rotten food that just got heated up and delivered. Like I’m not paying for rotten food. I want my refund”

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Posted 5 months ago

“Was very good in the beginning but is the worst. Simple instructions of ringing the doorbell and passing the food to me never happens. Six times in a row they leave the order in the snow on my doorstep when it’s”

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Posted 5 months ago

“Horrendous customer service that borders on being downright rude. Constantly delivering orders with missing items and extremely long wait times for delivery. If I could give them XERO I would.”

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Posted 5 months ago

“Absolutely horrible. Canceled my order right when it was supposed to be delivered on my son's birthday.”

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Posted 5 months ago

SkipTheDishes is rated 1.1 based on 495 reviews