SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 432 Reviews

1 %

of reviewers recommend SkipTheDishes

Company Reviews

Questions

Metrics

1.1

Based on 432 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how SkipTheDishes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was delivered the wrong meal. The driver said there was nothing he could do. I called the restaurant. They told me to submit for a refund - which I did - and then reorder my meal. Then skip would not refund the first meal as I didn’t have a photo of the incorrect meal (the driver took the photo and the meal). I’ve tried again and they essentially hung up on me. Deleting the app for good.”

Helpful Report

Posted 2 weeks ago

“I ordered 4 items of Chinese food for family dinner. We found plastic in one of the items by my kid having it in her mouth! I phoned the restaurant and they won’t refund because I paid Skip. Skip will only refund the 1 item because that’s was all that was affected. I’m throwing away almost $70 of food!! And now I can’t even add a photo to this”

Helpful Report

Posted 1 month ago

“if your driver steals your food they will only offer a 50% refund”

Helpful Report

Posted 1 month ago

“They delivered only the dessert. They forgot the main dish and if we want what we already paid for, we were told that we need to pay for another delivery. They should deliver the full meal for free. The whole idea is to have an assle free meal. It defeats the purpose. Terrible business model. Order through another app.”

Helpful Report

Posted 1 month ago

“Honestly wish I could give 0. Never once had a good experience with Skip. Drivers accept orders then take an hour to deliver something around the corner, cancel orders causing credit/points errors, terrible customer service, and not even a good user experience in App. Company has a ton of work to improve but I think they'll ruin their reputation and sink themselves in a hole with all the promos to try and gain customers before that even happens.”

Helpful Report

Posted 1 month ago

“I have done many orders with skip the dishes. Unfortunately the last order I placed the food was not edible and when talking with the restaurant they told me that since I ordered with skip i had to deal with them. The only way to reach skip is through online chat which is also fine. My problem is with the customer service when I asked for an explanation the customer service agent started behaving like I was being confrontational and would not explain anything he was stating they would not give me a full discount which I was absolutely fine with. I only wanted an explanation of how the amount he did tell me was calculated and when I asked for an explanation again he ended the chat abruptly. I then started a new chat and tried to explain what had just happened to a new customer service representative. Only to be left for about 3 to 4 minutes between responses and then an abrupt disconnect again. It has been several days since the incident but I believe I will no longer deal with skip as the Customer Service is pretty bad. Last note they did give me a $2.00 credit to my skip account on a $35.00 order that I put in the trash. I don’t even think that paid for the tip I left the driver. Thanks anyway I will be ordering strait from the restaurants from now on.”

Helpful Report

Posted 1 month ago

“During these difficult times, it's deeply disappointing to see a major company like SkipTheDishes failing to pay its restaurant partners. This review serves as a warning to small businesses—or any business—considering using the SkipTheDishes platform. We went unpaid for four months. The assigned manager, Manveer, was unhelpful and unresponsive. She ignored multiple calls and refused to escalate the issue or allow another manager to step in and review our case. To this day, we are still owed money, and no one from the company has reached out to resolve the situation. I’m left with no choice but to leave this negative review in hopes of preventing other businesses from experiencing the same frustration. Proceed with caution if you're thinking about partnering with SkipTheDishes.”

Helpful Report

Posted 1 month ago

“Please do not use this service! It's not what it once was. Terrible customer service, rude, ignorant, every order has some issue.Good luck on receiving a full refund! I wish there was a negative rating I could give, this company would receive a -10 /10.”

Helpful Report

Posted 1 month ago

“0/10 customer service”

Helpful Report

Posted 1 month ago

“Company going downhill fast. Used to be really good but now it’s not worth the wait, terrible customer service, and long delays. I think after years of giving them my money I am officially done”

Helpful Report

Posted 1 month ago

“Long story short, Skip driver delivered my order to the wrong address (with picture proof), I suggest instead of the drivers just dumping orders outside on dirty sidewalks, they actually make contact with the customer. Skip refused to refund me the $54.65, I had to call my Credit card company for a stop payment. Apr 2, 2025 #686036961 $54.65”

Helpful Report

Posted 1 month ago

“Skip the dishes messed up.. I picked up my order and let them know that that’s what I was doing. But apparently they didn’t answer me so this is what took place after I picked up my order.”

Helpful Report

Posted 2 months ago

“On Feb 13 I had issue with delivery which the company has not addressed properly. I sent out email to them as well on Feb 15 and nobody responded. Today Feb 21 I have sent a follow up email. This company has made it difficult for consumer to address issues to their senior management. They mislead consumers as they do not give warnings when there will be delays. But there is no one to talk to.”

Helpful Report

Posted 3 months ago

“You can no longer get hot or even warm food. Driver picks up order, usually long after restaurant has finished preparing. Then delivers to multiple locations before delivering your food. I only order food I want to eat at room temperature. No hot or frozen food. Which means I hardly order from SKIP. Like Uber Eats better. They allow you to pay a little extra for direct to you service.”

Helpful Report

Posted 3 months ago

“Received a small portion of my order. When I attempted to be in touch with their customer service, I had two separate people who basically told me "too bad" and then left the conversation before I could even say anything. I've reported them to my bank as I am disputing the payment taken from my account for items which I did not receive.”

Helpful Report

Posted 3 months ago

“Ordered thru SKIP with a restaurant in Regina. Tracked the delivery driver and they never showed. Phoned restaurant and order was cancelled because of no appetizer. Driver never came or called. Chatted 5 times with Skip. Said they'd fix it, never did. Today thru chat they said the order was delivered. Driver lied. SKIP said nothing they can do because their records say delivered. You have a problem SKIP. I have a doorbell cam. Nothing.”

Helpful Report

Posted 4 months ago

“Poor customer service”

Helpful Report

Posted 4 months ago

“Ridiculous I ordered a pizza got a freezing cold pizza did not come in any bag whatsoever and all they gave me back was $7.50 this is how they compensate for what they do it'll be the last time I order from skip the dishes cost me $23 the delivery was almost that price”

Helpful Report

Posted 4 months ago

“My order was supposed to be at my place before 12:30 but it came around 1:20! I tried to chat with a customer service representative to resolve the issue but she took so long and eventually ended the chat and left me there. It was a terrible experience. I should have ordered from Door Dash instead. It was a big mistake to go with Skip the Dishes.”