SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 460 Reviews

1 %

of reviewers recommend SkipTheDishes

Company Reviews

Questions

Metrics

1.1

Based on 460 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how SkipTheDishes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made 2 orders for my kids cause they unlike EVERY OTHER PLATFORM won’t do multiple stops nearby (right across the street) the skip driver missed an entire order that I spent 32 bucks for and this is the interaction I received from Anis the skip driver.”

Helpful Report

Posted 1 week ago

“Do you guys want me to call 911 and file a thief complaint so you can finally refund my missing coffee? All of this because the Restaurant didn't bring us the Coffee we ordered. Order # 728568238 Café infusé [3.0 Cal] Now imagine if more was missing how much more hell we would have to go through. Ridiculous how you treat your repetitive customers. Especially those who only ask for a refund when something is truly wrong. You're all pretty much useless at this point. Just wasting our time and creating more stress, then want us to pay for their mistakes. Crazy all around. We're not the villains, you guys are making us act like ones because you're treating us like we've done something wrong. I don't blame some people who do chargebacks anymore. I will make sure to file complaints. If a restaurant makes mistakes 10x you will blame the customer for asking a refund 10x? Cmon that's the most silly thing I've read in a while. We have waited more than 48 hours. Just seems you want us to forget about it.”

Helpful Report

Posted 3 weeks ago

“My entire is order is missing after I waited an hour for it. I went outside and searched for it thinking they left it outside the wrong building. I have now been waiting over 30 minutes to talk to a representative about where it is and what happened. This is bad service.”

Helpful Report

Posted 1 month ago

“I start using skip to support Canadian products. But after almost of year of using it . The first time i get an order missing a lot of items. They just sent me an email to read their policy. I read all of it, it took me around 2 hours to finish it and didn’t get any results . As a summary of the endless documents,we are sorry. That’s it, we don’t care if you receive your order or not. Just read the read endless policies and don’t get any protection as a customer. You just pay and don’t get your product and the Skip will say we’re sorry . I will stop using skip app and go back to Uber the American app who respect Canadian costumers more than an company who claim they’re Canadian”

Helpful Report

Posted 1 month ago

“Absolutely terrible service. I placed an order and the driver gave us the wrong order. Instead of making it right, skip refunded minus the nuggets that I received from the wrong order. Keep in mind that I order 10 items and because the wrong order was sent they refused to issue a full refund. Absolutely terrible that I got penalized for their error.”

Helpful Report

Posted 1 month ago

“Ordered from Dairy Queen, got a Blizzard. As someone that has friends that DD and Skip, I know they can see the orders they are getting. My Skip driver accepted an ice cream delivery with other stops to make. The ice cream was a soupy mess and had leaked all over the cup. The customer service offered 1/3 of the price for something that i had to throw out because it was inedible. The rep I dealt with, Nia S, was also a little rude about it. Then asked for thumbs up for her service. Don't get ice cream from this service. No thermal bag or anything, just allowing it to melt.”

Helpful Report

Posted 1 month ago

“They brought the wrong order from another restaurant. They refused to refund or reorder. We took pictures, sent in the receipt from the wrong order and they still refuse to refund. DON’T USE SKIP THE DISHES EVER.”

Helpful Report

Posted 1 month ago

“They brought me the wrong order. Even though my order was returned to the restaurant by another unhappy customer who got the wrong thing, they won’t bring me mine.”

Helpful Report

Posted 2 months ago

“over an hour delivery time from pick up, (restaurent waited 20 minutes from order ready until pick up, should be "skip us..we do not care"!”

Helpful Report

Posted 2 months ago

“They sent me two of the same order, told me it was my fault and didn’t refund me for one of the duplicate orders. Worst customer service ever.(and the forgot my drink)”

Helpful Report

Posted 2 months ago

“Order arrived half cold and missing one item. Support was slow to respond and offered no proper solution. Disappointed.”

Helpful Report

Posted 2 months ago

“There should be a rating scale for negative reviews especially for this company who should have gone out of business by now for the horrible customer service. If you are hungry NEVER ORDER from Skip. Chances of receiving your order at all are slim to none. Then trying to track down the driver to find out where he left it after receiving a delivered message. Then having to contact Skip to report on their asinine system until you can finally reach someone to chat with. By then its time to go to bed or start with another delivery service. SAVE YOURSELF SOME GRIEF!!”

Helpful Report

Posted 2 months ago

“One star is too many . Terrible website would not let me use my gift card or bogo . Prices through the roof NEVER again !!!!!”

Helpful Report

Posted 2 months ago

“Two meals spilled out onto the floor making them inedible, because the restaurant put 3 cold soda bottles on the bottom of a paper bag!! Skip will only refund 50% because I didnt know I had to take pictures to prove it, even though I have an EYE WITNESS in the VERY KIND delivery driver who helped pick up the food off the carpet at my door! THIS IS BS!! WHY should I have to pay ANYTHING for 2 INEDIBLE MEALS!!??”

Helpful Report

Posted 3 months ago

“MISSING items on too many orders!! Refund is great but doesn't replace not getting what was ordered and EXPECTED!! They CLEARLY DONT CARE!! Are their drivers STEALING the missing items??”

Helpful Report

Posted 4 months ago

“Terrible experience with SkipTheDishes. My order was delivered to the wrong address, and the photo proof clearly showed a completely different house. I reached out to a human advisor who confirmed the mistake—the delivery went to the wrong location. Despite this, SkipTheDishes refused to take full responsibility and only offered me a $21 credit for a $56 order. What’s most alarming is the company’s complete lack of accountability. They made the error, yet they expect the customer to pay for it. This isn’t just poor service—it’s a failure of basic standards. If a company can’t guarantee accurate delivery or own up to its mistakes, how can customers trust them? SkipTheDishes needs to do better. Right now, it feels like they’re shifting the cost of their failures onto the people they’re supposed to serve.”

Helpful Report

Posted 4 months ago

“Skip has terrible technical support for its couriers and it's very frustrating that there is no way to physically speak to someone about APP issues. I have been unable to log into the app for my shift because it will not send me an sms code, and the Skip team will not respond to help me, beyond one simple issue that offered no solutions.”

Helpful Report

Posted 4 months ago

“These mfers leaked my password 6 months ago lmao”

Helpful Report

Posted 4 months ago

“Delivery drivers are constantly delivering food to the wrong building despite the buildings being numbered. Also seems like every drive doesn't know how to use the intercom system and calls to demand i go down to get the food....definitely feels lile im paying for paid customer service and not convince”

Helpful Report

Posted 4 months ago

“First they would not honour my points earned, even though it was deducted from my account. My bill did not reflect it, chat person was so unhelpful and curt. Then the delivery was delayed by 30 min. Restaurant confirmed my order was ready within 15 min but was just sitting there waiting for driver to show up. Restaurant confirmed they have gas a lot of problems and advised to call them directly.”

Helpful Report

Posted 4 months ago

SkipTheDishes is rated 1.1 based on 460 reviews