SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 438 Reviews

1 %

of reviewers recommend SkipTheDishes

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Metrics

1.1

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

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“So download this app twice gave them 2 chances the wait time is less than other apps BUT save yourself the time, money, and headache my order did not show up at all twice not right away but about 2 orders into app you get a driver that can't read a simple address, obviously not a requirement to work for them... then you try to contact "customer service" and they take forever to figure out what happened and refund your order second time I gave up and just took the loss and ended up having to pay twice for my food amd wait twice as long TRUST ME not worth it just download another app I have never had this happen with any other apps.... yet who knows 🤷‍♀️”

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Posted 10 months ago

“If I could I would give 0. Terrible customer service. Tries to contact then and chat was ended 9 times... yup 9 times. That's after being on hold in a que of 72. Anything is better than skip.”

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Posted 10 months ago

“Wow. Customer service chat.... told them I didn't receive my order and that I was concerned because it was raw fish sashimi. They just said it was delivered and left the chat!!! I did not get my food I paid for. I emailed and I didn't get a reply.”

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Posted 10 months ago

“The worst people to deal with The worst people to deal with. You guys should be out of business all you do is scam people of their money. Most of us don’t have it. My orders alway come up over 70$ when I order food and multiple time MULTIPLE TIMES they bring my food to the wrong place. Now the have pictures of the door they left the food at I show them my door and they know for a fact that’s the wrong address and still nothing all the day is too much issue with you not getting your food. Like hello how about your driver doing their $!$!! Job!! For $!$!! Sake!! Get rid of the scammers posing as food delivery service!”

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Posted 10 months ago

“I had terrible experience,delivered around 50 minutes after my order. Problem was original delivery person took my order and dropped my order after 15 mins, and another guy picked my order. 2nd del person delivered after half an hour that was nomal. But problem was delayed by first guy who did not pick up myfoods on time and dropped. Total del time was around 50 mins. I got cold burgers and foods. Skip the Dish told me that was nomal in an hour delivry. Is it true? After 30 mins,got food getting cold quickly. I don't need cold foods. That was not my fault but me and my wife got cold burgers and onion rings. Chatting guy told me only 10 mins late.it was very nice customer service. How skip the Dish solves the problem? You guys should avoid del person to take multiple orders.he didn't pick my foods up when ready he drove somehwere and dropped my order. He should pay my cold foods and take it. It is terrible service.”

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Posted 11 months ago

“Sent to the wrong address and refused to help the carrier could not reach simple English instructions skip the dishes refused to help with customer service chat absolutely useless company and I deleted my account. Will never use this place again.”

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Posted 11 months ago

“It’s a joke. Cheap company. Terrible service. Taking the time to review because this the second issue with this delivery service. We need delivery so it’s important to us they are honest, fair and good service. We pay for that. Use any other delivery. Even though I reported immediately the delivery hadn’t arrived it was claimed no record of that. Unbelievable. I had the order number.”

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Posted 11 months ago

“Tip should be added after order is recieved . Should be based on experience. Getting cold food due to multiple deliveries by driver. Food open and not following instructions. I should have the right to change tip!”

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Posted 11 months ago

“I ordered food, they delivered entirely the wrong order, I asked for a refund and told them they could tell the courier to pick up the wrong food, and they refused refund on grounds of terms.”

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Posted 11 months ago

“Worst customer service I've ever experienced. Ordered food and waited more than double the time just to get my order cancelled. Food NEVER arrives on time and 0 customer service.”

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Posted 1 year ago

“Never again!! Rip off. Missing food . Would not give money back! Probably a driver ate the friggin food! They are friggin done. No more from them!. Poor service!”

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Posted 1 year ago

“Terrible company! We ordered food through their app and they sent the order to a really remote location of the restaurant we wanted rather than the one by our house. We cancelled the order right away and the restaurant was completely cool about the mistake. Skip however, refused to refund us the money. The restaurant even reached out to them to assure them that they hadn’t made the order and they had suffered no damages. Skip still refused to refund us and after a back and forth online with one of their reps we were hung up on. So in short, they really did steal our money. Never use this awful company.”

Helpful Report

Posted 1 year ago

“I ordered Mary Brown's chicken using Skipthedishes app last night. I followed the driver's map which said he was 2 minutes away so went to the door no one showed up. Then 2 minutes later they wanted me to rate the deliver that I never received. So I called the restaurant who informed they said there was nothing they can do that I had to call Skipthedishes to complain. I tried calling them to no avail you can not speak directly to this company. After leaving a written complaint I was informed this morning that they are responsible for their employees so I am out $70. Please use caution when considering this service there are many other similar services out there that you can use. It us pretty sad that a company can operate with no responsibility to the customer or their employees. I don't think this company is run by a Canadian because we as Canadian would not be so bold to take people to the cleaners.”

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Posted 1 year ago

“Never ever use this service! We have ordered food twice now and it never got delivered. They ask us to rate them after they delivered our food we looked outside and nothing was there again this is the second time this has happened. I was told leave no tip on the order and say "tip at the door" you will get your order. Sad that people can't be honest but I guess they are not Canadians as Canadians are honest and polite individuals. I will never use this service again. I wish I could rate Skipthedishes a zero. PS. Skipthedishes you need to add "was your item delivered" on your questionnaire as that is not an option and that is what I experienced. I paid for food left a tip for the skipthedishes driver who is Dinesh Driver #1545 did not deliver our order.”

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Posted 1 year ago

“HORRIBLE!!!!!!! I ordered gravol and gingerale (which was $31.00) for my son who was sick and when the driver came I opened the bag and said immediately “I’m missing the gravol!!!” She said “I can’t do anything about it, you need to contact skip”. Within 5 minutes of this happening I immediately contacted skip and selected missing items in which I wrote a detailed message of what was missing!!! I kept going back on the app to select that I still haven’t heard anything back on this order but it wasn’t there to select. So after spending 45 mins trying to find someone to talk to as I’d like to know where my refund is of $20.00 and she said you have to contact us within 48 hours, I said I contacted you IMMEDIATELY!!!!! She said oh sorry you didn’t select chat I can’t help you! ARE YOU KIDDING ME!?!? I reached out IMMEDIATELY!! Worst company ever! This is actually the second time this has happened and I’m now in the hole $40.00. Absolutely AWFUL. I asked how I could escalate this further and she said no bye!! APPALLING!!!”

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Posted 1 year ago

“My food was delivered to someone else sure hope they’re enjoying it. 2 other times I had trouble getting my order. These drivers need to learn directions.”

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Posted 1 year ago

“Unsanitary delivery of food. The provided red bags are not clean, too many times i have seen the delivery person arrive at the restaurant with filthy dirty bags, the food is put into the bag he/she does not close the bag properly and off they go the worst I just heard about was the person putting the unsecured bag in the back seat of his car where his 2 large dogs were, disgusting to say the least and will never use this service and you can bet this will be shared with other customers!!!! Not sure how this is monitored but i will be contacting health officials.”

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Posted 1 year ago

“I wish i could give 0 for this review. How difficult can it be to deliver a food? The driver who delivered my food left my order at the floor of the lobby beside the garbage bin. How unsanitary is that? I contacted the skip and asked for a refund back to my card and instead they placed it as a credit which I do not want. They want me to use them again for the credit? That is the game they play. This is not the first time they did a bad delivery. They were also used by Walmart and the driver do not want to deliver my order right to my door. What is the point of paying delivery fees if it is not delivered to your door? Skip the Dishes has very unprofessional and untrained drivers.”

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Posted 1 year ago

“Bad management in hiring. I feel like they have something against hiring people without racialy profiling them first. I have friends that are white with perfect driving records for 25 yrs that would be great drivers , who have been waiting for over a year to get them to call them back for a job. they hire non reliable people and we're seeing new drivers all the time that are so bad..”

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Posted 1 year ago

“Could not load $100 gift card. Was told by an employee it would take 24 hours. 2 days later some Anchal advised that the card needed to be returned to where it was purchased. I did not receive any communications from them to advise of this. If I wouldn’t have noticed, that would have been $100 down the drain. Anchal then decided it was a good idea to disconnect the call after asking to speak to a manager. I went back onto chat and Vinus decided he too would disconnect the chat after demanding to speak to a manager. I order through skip probably 5-6 times per week. Clearly these customer service reps don’t care, they receive their wages no matter what. These 2 were so rude and customer service relation skills are abysmal. They don’t even have a contact number, I’m sure as too many complaints. I sent an email to the company for follow up. If I could give them a zero out of 5, I totally would.”

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Posted 1 year ago

SkipTheDishes is rated 1.1 based on 438 reviews