SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 438 Reviews

1 %

of reviewers recommend SkipTheDishes

Company Reviews

Questions

Metrics

1.1

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how SkipTheDishes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived over an hour late.. the food was cold and disgusting and half my order was missing… skip the dishes offered me a $5.88 refund that doesn’t even cover the cost of one of the things that was missing… I’m gonna go back to Uber eats or DoorDash…. Even if I would’ve called a taxi to take me to McDonald’s and bring me back, it would’ve been cheaper and more accurate.”

Helpful Report

Posted 1 week ago

“I have used this app many times since returning to Manitoba. Nearly every time, they failed to provide the correct order, or failed to deliver an order at all. I rate these drivers as incompetent, bordering on pathetic. They somehow even managed to be worse than Door Dash.”

Helpful Report

Posted 1 week ago

“My daughter Ordered 2 orders of BOGO F1 chicken boxes from KFC on Airport Rd and Bovaird Drive. Skip delivered one order with 2 boxes instead of 4. She paid $43.21 but when reported the error the CSR was of no help she said I can only refund $18.79 no other option left and ended the chat. We were left without dinner. On my previous order it was supposed to be a pizza with 3 items from Dominos at Drewside plaza Skip delivered plain cheese pizza. The restaurants said we prepared the order according to what Skip sent us. Totally disappointed in Skip Will go with Uber instead ☹️”

Helpful Report

Posted 1 week ago

“I placed an order for the first time with Skip. When I completed the order with the restaurant, I got an error page. I reloaded the site and my order was still in my cart so I completed it again. This time it worked. While I was watching the delivery screen I noticed my address had been replaced with an address that had nothing to do with me. I messaged the driver 5 times and he never responded. I tried to contact Skip but the only contact I found was an email for customer service. I sent them an email to explain the situation. The driver contacted me when he got to the wrong address, I explained the issue and texted him my correct address. 5 mins later he called me to say I would need to pay more because skip would not pay him the extra km. (mind you, I had already paid for the food, the service fee, the delivery fee, and a tip!) I told him I was not gonna pay extra, so he refused to make the delivery. I contacted skip again and they offered me a 50% refund as skip credits! Needless to say I will never do business with skip again and will be contacting my credit card company for a charge back.”

Helpful Report

Posted 1 month ago

“They have been constantly messing up our coffee orders for work and since I complain so often they will no longer refund me So I'm over skip the dishes they are losing a daily customer here who spends 50plus daily on coffee orders for the work crew 🤔 Uber will be my choice now hopefully it's a better experience”

Helpful Report

Posted 1 month ago

“I was delivered the wrong meal. The driver said there was nothing he could do. I called the restaurant. They told me to submit for a refund - which I did - and then reorder my meal. Then skip would not refund the first meal as I didn’t have a photo of the incorrect meal (the driver took the photo and the meal). I’ve tried again and they essentially hung up on me. Deleting the app for good.”

Helpful Report

Posted 2 months ago

“I ordered 4 items of Chinese food for family dinner. We found plastic in one of the items by my kid having it in her mouth! I phoned the restaurant and they won’t refund because I paid Skip. Skip will only refund the 1 item because that’s was all that was affected. I’m throwing away almost $70 of food!! And now I can’t even add a photo to this”

Helpful Report

Posted 2 months ago

“if your driver steals your food they will only offer a 50% refund”

Helpful Report

Posted 2 months ago

“They delivered only the dessert. They forgot the main dish and if we want what we already paid for, we were told that we need to pay for another delivery. They should deliver the full meal for free. The whole idea is to have an assle free meal. It defeats the purpose. Terrible business model. Order through another app.”

Helpful Report

Posted 2 months ago

“Honestly wish I could give 0. Never once had a good experience with Skip. Drivers accept orders then take an hour to deliver something around the corner, cancel orders causing credit/points errors, terrible customer service, and not even a good user experience in App. Company has a ton of work to improve but I think they'll ruin their reputation and sink themselves in a hole with all the promos to try and gain customers before that even happens.”

Helpful Report

Posted 2 months ago

“I have done many orders with skip the dishes. Unfortunately the last order I placed the food was not edible and when talking with the restaurant they told me that since I ordered with skip i had to deal with them. The only way to reach skip is through online chat which is also fine. My problem is with the customer service when I asked for an explanation the customer service agent started behaving like I was being confrontational and would not explain anything he was stating they would not give me a full discount which I was absolutely fine with. I only wanted an explanation of how the amount he did tell me was calculated and when I asked for an explanation again he ended the chat abruptly. I then started a new chat and tried to explain what had just happened to a new customer service representative. Only to be left for about 3 to 4 minutes between responses and then an abrupt disconnect again. It has been several days since the incident but I believe I will no longer deal with skip as the Customer Service is pretty bad. Last note they did give me a $2.00 credit to my skip account on a $35.00 order that I put in the trash. I don’t even think that paid for the tip I left the driver. Thanks anyway I will be ordering strait from the restaurants from now on.”

Helpful Report

Posted 2 months ago

“During these difficult times, it's deeply disappointing to see a major company like SkipTheDishes failing to pay its restaurant partners. This review serves as a warning to small businesses—or any business—considering using the SkipTheDishes platform. We went unpaid for four months. The assigned manager, Manveer, was unhelpful and unresponsive. She ignored multiple calls and refused to escalate the issue or allow another manager to step in and review our case. To this day, we are still owed money, and no one from the company has reached out to resolve the situation. I’m left with no choice but to leave this negative review in hopes of preventing other businesses from experiencing the same frustration. Proceed with caution if you're thinking about partnering with SkipTheDishes.”

Helpful Report

Posted 3 months ago

“Please do not use this service! It's not what it once was. Terrible customer service, rude, ignorant, every order has some issue.Good luck on receiving a full refund! I wish there was a negative rating I could give, this company would receive a -10 /10.”

Helpful Report

Posted 3 months ago

“0/10 customer service”

Helpful Report

Posted 3 months ago

“Company going downhill fast. Used to be really good but now it’s not worth the wait, terrible customer service, and long delays. I think after years of giving them my money I am officially done”

Helpful Report

Posted 3 months ago

“Long story short, Skip driver delivered my order to the wrong address (with picture proof), I suggest instead of the drivers just dumping orders outside on dirty sidewalks, they actually make contact with the customer. Skip refused to refund me the $54.65, I had to call my Credit card company for a stop payment. Apr 2, 2025 #686036961 $54.65”

Helpful Report

Posted 3 months ago

“Skip the dishes messed up.. I picked up my order and let them know that that’s what I was doing. But apparently they didn’t answer me so this is what took place after I picked up my order.”

Helpful Report

Posted 4 months ago

“On Feb 13 I had issue with delivery which the company has not addressed properly. I sent out email to them as well on Feb 15 and nobody responded. Today Feb 21 I have sent a follow up email. This company has made it difficult for consumer to address issues to their senior management. They mislead consumers as they do not give warnings when there will be delays. But there is no one to talk to.”

Helpful Report

Posted 4 months ago

“You can no longer get hot or even warm food. Driver picks up order, usually long after restaurant has finished preparing. Then delivers to multiple locations before delivering your food. I only order food I want to eat at room temperature. No hot or frozen food. Which means I hardly order from SKIP. Like Uber Eats better. They allow you to pay a little extra for direct to you service.”

Helpful Report

Posted 5 months ago

“Received a small portion of my order. When I attempted to be in touch with their customer service, I had two separate people who basically told me "too bad" and then left the conversation before I could even say anything. I've reported them to my bank as I am disputing the payment taken from my account for items which I did not receive.”

Helpful Report

Posted 5 months ago

SkipTheDishes is rated 1.1 based on 438 reviews