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SkipTheDishes Reviews

1.1 Rating 360 Reviews

2 %

of reviewers recommend SkipTheDishes

Company Reviews

1.1

Based on 360 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 3rd December 2022

SkipTheDishes 1 star review on 15th September 2022

SkipTheDishes 1 star review on 15th September 2022

SkipTheDishes 1 star review on 19th July 2022

SkipTheDishes 1 star review on 19th July 2022

SkipTheDishes 1 star review on 26th January 2022

SkipTheDishes 1 star review on 14th January 2022

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a few good delivery experiences but had 2 horrible experiences - waited over 2 hours, children were beyond hungry & all restaurants were closed. Will never use them again. Customer service is autobots & not helpful, did not resolve anything. DO NOT RECOMMEND”

Posted 2 years ago

“I received a burnt pizza which was inedible and wanted a replacement. Skip the dishes said it was poor presentation and they would only give me a 50% discount. Their customer service is such a joke.”

Posted 2 years ago

“Driver stole my food and customer service refuses to refund”

Posted 2 years ago

“Drivers are constantly delivering the food late, to my neighbours houses or not at all. Then when you want a refund they offer you skip points for a 1/4 the price. The absolute final kick in the balls? Customer Service is based in India!!”

Posted 2 years ago

“Waited 15 to pick up food suppose to get paid for waiting did not even give one penny for my time wasted just do uber eats or door dash now they have taken chat away so you can talk to someone live unless you are on a order fail !”

Posted 2 years ago

“This post is to advise people not to buy skip the dishes gift cards. We gave a skip the dishes gift card to someone. I found out two months after giving the gift that the recipient of the gift loaded the card to his account, and then skip the dishes immediately wiped out all traces of his account. He spent many hours trying to get his account back before we even found out there was a problem. At that point I contacted skip the dishes and after much back and forth e-mails with different customer service agents they told me the account was restored, and the credits showed up in the account. We were both relieved that it had been sorted out. An order was placed, and guess what.....he was unable to use the credits! At this point the recipient is done with skip the dishes and tells me to try and get our money back from skip the dishes. Skip is informed we just want the credit to our mastercard, as the recipient of the gift is not interested placing any further orders with skip the dishes. Skip refuses to refund the money to my mastercard. Dealing with skip the dishes on this was like an endless loop....they answer the e-mails, but it's not the same person each time so they keep asking for the same information over and over, and never resolve the situation in a fair manner. Skip stole the money from both the giver of the gift card, and the recipient of the card. Don't take a chance on your money being stolen too.”

Posted 2 years ago

“Delivered my order to the wrong house after waiting an hour. Totally unacceptable. Hire competent people who can read an address.”

Posted 2 years ago

“Took over two hours to deliver and then it ended up not ever even coming cancelled and they couldn’t get about refund until 5 to 10 days after. I will definitely be trying DoorDash and using that instead”

Posted 2 years ago

“CUSTOMER BEWARE!!!!!Can't put less than 1 star.... I've been using them for about a year now, about 3 to 4 times per month, average order was less than $20. Just got my credit card statement and someone has been using my card to the tune of over $2000 in one month. Tried to get ahold of someone and got hung up on twice (I guess they didn't want to deal with it). Third person told me they were very sorry but my card is encrypted so they wouldn't know (guess its not encrypted good enough). I would have to contact my credit card company because there was nothing they could do. I will never use them again!!”

Posted 2 years ago

“Worst customer service ever, terrible drivers. My food arrived cold and soggy an hour late and completely un-edible and they would only refund me 50% as a credit on my account even after I told them I wouldn't be using their service anymore.”

Posted 2 years ago

“Ordered late night food. Long story short, had to wait for at least 40mins. My phone was on silent and was keeping track through the tracking order map on my PC. All of a sudden it has been delivered. As soon as I come out I do not see the driver. I see the footsteps on my driveway because it just had snow. Looked for the food and I did not find it. Tried to call but could not reach the number. Driver said it was delivered but it was no where to be found. The last location of the driver was at the restaurant. Either skip has to do better with that live tracker or make sure that drivers leave the food by the door. I spoke with " Lovepreet k4 " service person through chat and was very rude. Only refunded as credits what the total amount was. I tried to reason out the situation but the person leave the chat. What kind of customer service is that. Anyways.. I have had more issues with skip before but this is what really triggered me to write a review. DO NOT USE SKIP!”

Posted 2 years ago

“I think my driver just stole my meal?? I haf food and alcohol. I was outside thirty seconds after i received the two minutes out text. I waited for five minutes. Went back inside to grab my phone. Called the driver. They said they were waiting outside but it couldnt have been for long?? He said he was on another route and it would be awhile. Its been 20 minutes? He said skip the dishes advised him to do this? I was outside the whole time. Hw confirmed the address??”

Posted 2 years ago

“Skip the dishes? More like Skip the meal all together.. Absolutely terrible company. They do not care about the customer what so ever. 25 minutes with customer service trying to get an order placed, finally gets accepted by the Resto. Then an hour ten later they cancel my order due to “no couriers available”. Right away I call the resto to see if I can just pick it up, they tell me it’s been thrown in the garbage. 80$ worth of sushi, in the garbage. Best part, Skip even offers a pickup option, but nobody thought it might be an idea to call me and see if I could pick it up. They offered no compensation at all and tried to give me a refund in “skip credits”. This company is a joke.”

Posted 2 years ago

“This company always make mistake with my delivery and then after their want to act like is the costumer fault I don’t like when people stole my money”

Posted 2 years ago

“Reference Order #388432378 On the evening of Feb. 21st, I ordered what I thought was a very basic fried rice and hard to mess up. Hard to screw up right? Wrong. It was awful. Charged $14.95 for rice, a few peas and raw carrot. Delivery and tip brought it to $22.95. I contacted Skip the Dish customer service and got the royal run around. Would only credit me $7.95, citing problems because of Covid, AND get this, they had to protect their corporate relationship with restaurants. I then reviewed the restaurant, and many negative reviews going back to 2014! No Covid then. I also pointed out to them that they had a responsibility to customers. I called the restaurant, Broadway Chinese Food, Vancouver, BC. The woman was EXTREMELY rude, said they"d be in business 30 years and it was my problem! I did email Skip The Dishes with full details but no reply. All things considered, if they were an ethical company, they should give me a full refund. They are a big part of the problem and will NEVER use them again. This restaurant has been getting away with this for years and Skip The Dishes is complicit. It's ALL about the money.”

Posted 2 years ago

“Imagine ordering mcdonalds that's 5 minutes away and the delivery driver picked up the order and delivered it after 39 minutes and when I complained to skip telling them all the food is completely cold they said there gonna give me back a refund of 10 dollars what a joke half eaten fries also”

Posted 2 years ago

“My son went to use a coupon and they wouldn’t validate it. Told him he could get credit next time at a lower amount My review would be 0”

Posted 2 years ago

“I am using them for a while and they used to be fairly good, however recently I either get the wrong item or not getting it at all! If there is less than one star, I would have given them! Customer service = Total disaster. I may suggest a name change to “skip the meal””

Posted 2 years ago

“never get a refound for missing delivery of $45”

Posted 2 years ago

“I placed an order, it was billed to my credit card, and apparently the order didn't go through. I used their stupid chat box and was told I would get a refund within hours. In the meantime, funds are being held by my credit card. NOT IMPRESSED. Until I get my money back, this place is a scam.”

Posted 2 years ago

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SkipTheDishes is rated 1.1 based on 360 reviews