SkipTheDishes Reviews

1.1 Rating 365 Reviews
2 %
of reviewers recommend SkipTheDishes
1.1
Based on 365 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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SkipTheDishes 1 star review on 29th April 2024
Anonymous
SkipTheDishes 1 star review on 29th April 2024
Anonymous
SkipTheDishes 1 star review on 3rd December 2022
Stef
SkipTheDishes 1 star review on 15th September 2022
Kristina
SkipTheDishes 1 star review on 15th September 2022
Kristina
SkipTheDishes 1 star review on 19th July 2022
Anonymous
SkipTheDishes 1 star review on 19th July 2022
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I have been a user Skip The Dishes for some time and have enjoyed the convenience and service. Having my meal delivered to my door was a great aid to my life since I have mobility / walking challenges. I placed an order on Jan 9, 2022 which was not delivered (and not found nearby). When I contacted customer support I was told my missing order missing order will not to be credited. With no previous warning my account was locked from receiving credits. This order was placed with the same delivery instructions as I always have always supplied and the previous orders have been delivered to my door as requested. This treatment is unacceptable that the customer should be held financially responsible for errors of the delivery driver or even errors in the food orders from the restaurant / supplier. Credit for the missing order was refused. Order # 372338961 Jan 9 2022
SkipTheDishes 1 star review on 13th January 2022
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Posted 2 years ago
I have been a user Skip The Dishes for some time and have enjoyed the convenience and service. Having my meal delivered to my door was a great aid to my life since I have mobility / walking challenges. I placed an order on Jan 9, 2022 which was not delivered (and not found nearby). When I contacted customer support I was told my missing order missing order will not to be credited. With no previous warning my account was locked from receiving credits. This order was placed with the same delivery instructions as I always have always supplied and the previous orders have been delivered to my door as requested. This treatment is unacceptable that the customer should be held financially responsible for errors of the delivery driver or even errors in the food orders from the restaurant / supplier. Credit for the missing order was refused.
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Posted 2 years ago
You guys suckkkkk. I never right reviews but the amount of times I've had to contact customer service because my food never comes after hours of waiting. Then I get "skip rewards" that I don't want, intern waiting another 45 mins... that is if the rewards work. I Should fully be getting a free meal. Don't waist your time. Use Door Dash.
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Posted 2 years ago
Skip services has gone down to minus. It shows wrong timings. Customer support is always offline. They do not pick calls and do not respond to emails. Their driver accept the orders but cancel in between. The order arrives cold.
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Posted 2 years ago
They are a bunch of thieves!! I ordered food which never arrived. This is not the first time I've had a bad experience with Skip the Dishes. I will never use this service again.
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Posted 2 years ago
I have had several bad experiences with skip the food.....orders that they have confirmed then cancel after you've waited for over 2 hours for your meal to arrive...they don't give you your money back but a credit with them so they make sure they keep your funds...when you complain directly to them about it they may if you really press them give you a $5.00 voucher but in my case usually not...I wish I could give them a -5 *star but that option is not available
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Posted 2 years ago
Food NEVER Delivered!! I wouldn't even give one star if I can. The restaurant was Royal Paan. Skip said the estimated time of delivery was 60 min at the time of the order, then a message said so and so picked up your order. After around 60 min it said estimated time of delivery was again 60 min and Gina picked up the order. was the first message a false message? I was confused. Then we were waiting for more than 2 hrs. I had friends came over, imagine the situation. After more than two hours, I was trying to reach out to someone, there is no number to talk to someone. Annoying. At that time, I got a message and email said it's delivered. I was like what, we went outside and checked. No one came to the door, it's clear because of the snow. It was all false messages and Gina never delivered food, but in my account, the status still says as delivered. There will be no one you can talk to. Chatting with them is annoying and they will react like nothing happened, simple said sorry. They provided no explanation as to what happened to the food ordered or they don't care about all the stressful waiting time while you are hungry or the embarrassment in front of your friends you had over or that you all are starving that night. They just think refunding your money which you will get after 10 business days will solve the issue. I had a very bad experience. Skip sent "food delivered" message when the food was never delivered.
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Posted 2 years ago
My order never arrived. I chatted them up because they won't let you talk to a customer service representative on the phone. I got no help. No one reached out to me. Whatever the driver did with my meal is unknown. Very bad experience.
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Posted 2 years ago
I have had so many bad experiences with skip the dishes I refuse to order from them anymore. I have ordered so many times and it says your order has been delivered and we have nothing, no food at all delivers. The drivers often don’t follow delivery instructions and there are often insurmountable language barriers. So done with this place!!
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Posted 2 years ago
I had planned to cook Christmas Dinner for my 95-year-old father and my handicapped elderly mother. Unfortunately, due to a rare snowstorm the nearly two-hour drive was too treacherous. With no dinner restaurants open Christmas Day in their town, I ordered two Christmas Dinners on Christmas Eve. From Skip The Dishes. The driver left their two Christmas dinners on the wheelchair ramp, 20 feet from the door and didn’t ring the doorbell. My 95-year-old father went out an hour later wondering where dinner was and found it frozen outside. Thanks for ruining Christmas, Jerks.
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Posted 2 years ago
I cancelled an order because i was billed on the wrong card but instead of reimbursing the amount on the card, skip scammed me with a store credit. A cancelled order should be an automatic refund not a store credit, opened a case with as soon as i found out the bill on the wrong card but customer service and operations team is useless. I re-ordered using a new card and was surprised that i was billed using the store credit and am back to my old issue. Several emails later, still nothing from skip.
SkipTheDishes 1 star review on 15th December 2021
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Posted 2 years ago
Don't ever purchase a gift certificate!!! They take your money but don't email you the card or verification code. Next time skip Skip the Dishes and go somewhere else.
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Posted 2 years ago
Doesn’t even deserve a 1 star. I never received my order. Talked to Amir and Shaina in the chat and they issued me 50% refund credit. This is fraud and there is no one to contact. I emailed support. No one is answering. This company should not be in business.
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Posted 2 years ago
Customer service here is the worst I have ever experienced.
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Posted 2 years ago
went down to pick up the food only to see the delivery guy leaving with an empty bag (?) ; rushed after him and asked him " hey skip! I am here to pick up my order"; he replied: " I already delivered my order" totally confused ; no one else there except me. WTF. left a request on the website for someone to call me : nothing. Use skip a lot unfortunately and this has happened in form or another way too many times!
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Posted 2 years ago
I ordered over $40 worth of food. It said delivered but was never actually left at my door. I checked the house next door to see if it was a mistake. No food anywhere. I reached out to Skip on their app and it said 'no representatives were online to speak with me'. I tried an hour later, then again a couple hours later. I tried for 4 days straight. Finally found an email address for their customer service and they replied saying they only issue refunds within the first 48 hours. Apparently when you message on the app and it says 'someone will get back to you shortly', they don't keep any record of you reaching out. I'll never order from them again but buyer beware. Apparently it's not uncommon to happen and their representatives seem to not care about customer retention.
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Posted 2 years ago
wish I could give zero because this service is that bad, missing food even after long waiting times and delays on top of that. I Waited an hour for an order that never arrived, and when I requested a refund they denied, literally had to go through 20-25 minutes if hassle with customer chat service to get a refund. and they should seriously consider providing some kind of option to connect with the delivery driver. the service has gone down in the past few months and how! seriously use ubereates you might have to wait a little longer but atlas you know when your food is coming because you can contact the delivery person.
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Posted 2 years ago
The never delivered my order and refuse to resolve the issue. I ordered alcohol which requires by mandate for the driver to check government issued ID that matches the name on the order. 10 hours later, management still refuses to contact me until the close their case which intals speaking to their driver. Their driver either a: never followed protocol and checked ID and delivered to the work address or b: kept the order for themselves becuase I had already spoke with the store and confirmed that my order was picked up 10 hours ago. So now I wait for a driver who refused to answer his phone on shift to answer his phone off shift on a Sunday night and then maybe I might be so privileged to be able to speak to a manager about the case and not customer service with their hands tied to a script and unable to give solutions
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Posted 2 years ago
Brutal...just like everyone else on here I ordered, paid, and received no food even though it said it was delivered. I confirmed that my delivery address was correct, and it was. They have supposedly issued a refund, which I won't see go up to a week. Don't use this service.
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Posted 2 years ago
If I could give ZERO STARS I WOULD! Customer service is nonexistent! HORRIBLE COMPANY! Consumer BEWARE!
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Posted 2 years ago
SkipTheDishes is rated 1.1 based on 365 reviews