SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 447 Reviews

1 %

of reviewers recommend SkipTheDishes

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Metrics

1.1

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was 2.75 hours late and I only received it because I kept chasing the company. The chat was unresponsive and I had to call in to customer service as the restaurant in order to get any assistance. No one answers the customer service line for customers. The restaurant had the order waiting and it became cold. I was offered $5 credit. They thought that was a reasonable compensation for my ruined family meal. If I could give zero stars I would do so.”

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Posted 2 years ago

“Our first experience with Skip The dishes was a disaster. If they had a Zero, that's what they would get! My husband and I are 75 years old and completely immobile. We were celebrating our 56-Wedding Anniversary and because of our physical issues we thought we would order out and have it delivered. The "Skip the Dishes" site didn't work AT ALL! The "Canadian Brewhouse" has no phone number on their site to contact them and "The Atlantic Kitchen" couldn't care less about our difficulties in having their food delivered. First- and last-time using Skip.”

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Posted 2 years ago

“really bad service, deliver cold food without even ringing a bell”

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Posted 2 years ago

“Ordered meals. Was delivered sandwiches... Zero means by which to contact skip to correct. Have asked them to delete my account. Will use reputable services from now on.”

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Posted 2 years ago

“Either the delivery driver or the restaraunt took a bite out if one of the timbits and out it back in the box. Skip offered to refund only 50%. My kids were unable to eat 100% and they really think that's a fair compensation. Horrible customer service and zero care for customer complaints. I will NEVER use them again and they lost a regular customer”

SkipTheDishes 1 star review on 15th September 2022

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Posted 3 years ago

“Always missing items.”

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Posted 3 years ago

“Just dont order from them!”

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Posted 3 years ago

“Thee are frequently problems logging into their site, but they blame YOU for it. They tell you to "clear cache/use google Chrome, ect", but they NEVER look into their OWN infrastructure. Then when you call them out on it POLITELY, they accuse you of using "abusive language". Talk about DARVO.”

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Posted 3 years ago

“The problem with Skip is that their delivery people don't read delivery instructions most of the time, or deliver either to wrong places or don't at all God knows what they do with the food and their customer service is so robotic that there is no way to fix a recurring issue because they ll just copy-paste the same response to whatever complain you have. Today is the last day I use them because I can't contact them every single time my food is not delivered, it sounds like I am making it up. Sometimes they are prompt and will follow up on late orders but most of the time the food just doesn't arrive and all they can give is credit after much follow-up on my side.”

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Posted 3 years ago

“If I could give 0 stars I would. They got my order wrong, it didn't even come from the same restaurant and it was food I could not eat. I thought maybe I would qualify for a refund. Nope, I spent $50.00, didn't get any dinner, no recourse whatsoever. What kind of business can mess up so badly and then provide NO customer service or refund for totally screwing up?”

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Posted 3 years ago

“75 minutes after confirmation to find out that the order “delivered” at my place was never delivered. Customer service very below expectation.”

SkipTheDishes 1 star review on 19th July 2022

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Posted 3 years ago

“Ordered food at 5:20pm. It's now 7:20. Restaurant said food has been ready for 45 + minutes. Driver never showed. Called skip. Only way was through chat. Told us they would credit us and send another driver. Cold food.. company don't care except for the money we all give them. Never using them again. What a joke of a company. Needs to be boycott.”

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Posted 3 years ago

“Driver did not clearly read instructions. Did not use buzzer for my apartment and just left where intercom for apartment was. McDonald's decided to not give me my coffee. Even though it was on my order. First time ordering through Skip and not sure if I would do it again. Took over an hour to get my order. Received 45 cents refund for the coffee I really wanted.”

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Posted 3 years ago

“This service is a total scam. Ordered food, went to the wrong address. Driver called and I gave him the correct address. After 20 minutes I tried to call the company, no humans answered. Then I tried to resolve it in the chat - they said the food was not coming and they said they would refund me 50%. They refunded me $0 and gave me a $34 Skip the Dishes credit. Worst service ever, never use this.”

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Posted 3 years ago

“First time ordering something, my order is shown delivered but I didn’t received anything. Worst customer service getting your money back is a problem as well. Would definitely not recommend this company.”

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Posted 3 years ago

“Delivery fee and tip amounted to $9.00 for two coffees. After they were delivered, the driver left our building yelling out profanities and calling us horrible names for what we tipped him. He then proceeded to speed down the residential street like a maniac while there were kids around. Ruined my day completely. If you don't like your job you should find a new one. I'm sorry but two coffees is not worth how horribly rude this man was. Tip was 15%.”

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Posted 3 years ago

“I am only giving 1 star because 0 is not an option. Please use any other delivery service available to you, save yourself the headache. For context, I have been using Skip for over a year due to it being the first delivery company in my country. Over the past year there has maybe been a handful of deliveries that went good. At least 80% of the time they screw up. The issue is they hire people who cant read maps or GPS. I tried it out, you can literally get a job with them by filling out an online form without ever speaking to a human. Most if not all negative situations came from incompetent drivers and was no fault of the restaurants. When there is issues you start a live chat and 9/10 times the operator makes you feel like you're in the wrong for their mistakes. It's like pulling teeth to get what you paid for. The worst part is when the drivers turn a 10 minute delivery into an hour delivery, its like pulling teeth to get even a portion refunded and they still make you pay the tip? Terrible business, terrible customer service. Avoid at all costs”

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Posted 3 years ago

“Took my money, never delivered”

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Posted 3 years ago

“Skip the dishes is the worst delivery company if have ever dealt with. Their delivery drivers can not read and follow directions and refuse to accept help for directions! The drivers just get angry and yell at you and then refuse to deliver the food and yet they tell their company that they delivered the food. Some of these drivers were caught eating the customers food as proven on cameras and by witnesses. The Service and operations centre refuse to help and refuse to refund the customers money. Total company should be shut down by the better business burial. Instead of understanding the flaws in their own company and believe what the disappointed customers report to them, the company sides with their crooked employees. Sincerely Officer Worden”

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Posted 3 years ago

“I've never had a problem with Skip until tonight. The driver literally dropped our order on the doorstep and our food ended up all over the sidewalk. He told me there was nothing he could do and told me to contact Skip. I did and was told I've requested too many refunds so they would be unable to do anything for me. I told them I've NEVER asked for a refund as I've never had an issue until tonight. My account reflects that. They told me there was nothing they can do. I'm out $70. I will never order from Skip again. If you haven't had a bad experience yet, it's only a matter of time until you do. I'd give zero stars if I could. They suck!”

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Posted 3 years ago

SkipTheDishes is rated 1.1 based on 447 reviews