First time using the app. No food arrived. Party ruined, people left hungry and many from out of town with a massive drive ahead of them. I was so embarrassed. All the communication said that the food was on its way, the driver called and hung up right away. Then texted to say it arrived. Such a frustrating experience. Zero stars. The worst customer service. When we went to dispute the charge I realized that they had given me the phone number for door dash, who didn't have any of our information. Absolute crooks. I feel really bad for the small independent restaurants that use this service, they cannot afford the mistakes made by these drivers.