SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 438 Reviews

1 %

of reviewers recommend SkipTheDishes

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Metrics

1.1

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These pathetic losers deserve negative stars and to watch their business go bankrupt. Too many orders being delivered to the wrong place and when it does manage, by some grace of god, to actually make it to the right place, its 45 mins late and cold af. Also quit hiring illegals....Skip the dishes is like meth. Not even once.”

Helpful Report

Posted 2 years ago

“Horrible service. Watched the driver go everywhere but to my house to deliver. Made a complaint amd then he left our food with bag wide open. Gross. Cancelled my skip account and months later found fraudulent charges on my credit card. Bunch of criminals. Beware. Don’t use skip the dishes.”

Helpful Report

Posted 2 years ago

“My order was 2.75 hours late and I only received it because I kept chasing the company. The chat was unresponsive and I had to call in to customer service as the restaurant in order to get any assistance. No one answers the customer service line for customers. The restaurant had the order waiting and it became cold. I was offered $5 credit. They thought that was a reasonable compensation for my ruined family meal. If I could give zero stars I would do so.”

Helpful Report

Posted 2 years ago

“The problem with Skip is that their delivery people don't read delivery instructions most of the time, or deliver either to wrong places or don't at all God knows what they do with the food and their customer service is so robotic that there is no way to fix a recurring issue because they ll just copy-paste the same response to whatever complain you have. Today is the last day I use them because I can't contact them every single time my food is not delivered, it sounds like I am making it up. Sometimes they are prompt and will follow up on late orders but most of the time the food just doesn't arrive and all they can give is credit after much follow-up on my side.”

Helpful Report

Posted 2 years ago

“I am only giving 1 star because 0 is not an option. Please use any other delivery service available to you, save yourself the headache. For context, I have been using Skip for over a year due to it being the first delivery company in my country. Over the past year there has maybe been a handful of deliveries that went good. At least 80% of the time they screw up. The issue is they hire people who cant read maps or GPS. I tried it out, you can literally get a job with them by filling out an online form without ever speaking to a human. Most if not all negative situations came from incompetent drivers and was no fault of the restaurants. When there is issues you start a live chat and 9/10 times the operator makes you feel like you're in the wrong for their mistakes. It's like pulling teeth to get what you paid for. The worst part is when the drivers turn a 10 minute delivery into an hour delivery, its like pulling teeth to get even a portion refunded and they still make you pay the tip? Terrible business, terrible customer service. Avoid at all costs”

Helpful Report

Posted 3 years ago

“Ordered dinner and my food never came. Got credit to replace my order and it wasn't delivered a second time. Ended up skipping dinner and going to bed. So much food waste and no explanation why the driver didn't deliver to my house”

Helpful Report

Posted 3 years ago

“You can no longer get hot or even warm food. Driver picks up order, usually long after restaurant has finished preparing. Then delivers to multiple locations before delivering your food. I only order food I want to eat at room temperature. No hot or frozen food. Which means I hardly order from SKIP. Like Uber Eats better. They allow you to pay a little extra for direct to you service.”

Helpful Report

Posted 4 months ago

“Delivery didn't show up and there was no photo provided, contacted customer support and and said I would not recieved a refund and agent left the chat without any explanation. Stick with Uber eats folks!!”

Helpful Report

Posted 6 months ago

“Worst customer service I've ever experienced. Ordered food and waited more than double the time just to get my order cancelled. Food NEVER arrives on time and 0 customer service.”

Helpful Report

Posted 1 year ago

“Terrible company! We ordered food through their app and they sent the order to a really remote location of the restaurant we wanted rather than the one by our house. We cancelled the order right away and the restaurant was completely cool about the mistake. Skip however, refused to refund us the money. The restaurant even reached out to them to assure them that they hadn’t made the order and they had suffered no damages. Skip still refused to refund us and after a back and forth online with one of their reps we were hung up on. So in short, they really did steal our money. Never use this awful company.”

Helpful Report

Posted 1 year ago

“I ordered Mary Brown's chicken using Skipthedishes app last night. I followed the driver's map which said he was 2 minutes away so went to the door no one showed up. Then 2 minutes later they wanted me to rate the deliver that I never received. So I called the restaurant who informed they said there was nothing they can do that I had to call Skipthedishes to complain. I tried calling them to no avail you can not speak directly to this company. After leaving a written complaint I was informed this morning that they are responsible for their employees so I am out $70. Please use caution when considering this service there are many other similar services out there that you can use. It us pretty sad that a company can operate with no responsibility to the customer or their employees. I don't think this company is run by a Canadian because we as Canadian would not be so bold to take people to the cleaners.”

Helpful Report

Posted 1 year ago

“Delivered my order to the wrong address and refused to do anything”

Helpful Report

Posted 1 year ago

“I ordered Papa Johns pizza on Princess St in Kingston on app. The pizza was wrong, and you CANNOT reach anyone at skip to have things corrected. I paid for delivery, tip to have the wrong pizza show up. I ended up having to take a bus to tge pizza place to get my correct order. NEVER TRUST SKIP THE DISHES! CROOKS.”

Helpful Report

Posted 1 year ago

“I wish I could give a zero star review. We never received our food and they only refunded 50% of our money back. Deleting app today and will never use it again.”

Helpful Report

Posted 1 year ago

“Scam - Won't honour their own coupons. I have been using Skip since they first came to my city. I've had a few problems in the past, but this recent one has convinced me to delete my account. I hadn't ordered anything in the past few months so they sent me a $15 coupon to entice me. I took the bait and put in a $65 order not included tax or delivery. The app failed when I submitted the order so I tried again, but the coupon had disappeared. I contacted support via chat and after 40 minutes of messing around they said enter the order through the browser without the coupon and they would put a credit on my account. I put the order in at full price and went back to the chat, but the rep had ended it. I started a new chat and asked for the credit and they refused and ended the chat. I tried once more and they said all they could do is put back the original coupon which had a 5 day expiry. As I said, the whole point of this coupon was to get me to order because I don't order very often so screwing me out of the coupon then trying to get me to order again is a complete scam. The third rep also ended the chat prematurely. This is the worst service I've had from any business. It took a long time for the rep to join the chat, there were crazy long delays between messages and three reps terminated the sessions without fixing the problem. I have to say that I was not surprised to see a 1.1 star rating on this site. Skip the Dishes is a SCAM!!! Date of experience: May 29, 2024”

Helpful Report

Posted 1 year ago

“My family and I use skip the dishes frequently, but on an ongoing bases we have items that are missing, incorrectly made, and sometimes very long delays. Most recently, my order was missing a cappuccino and expresso. When contacting the support team, I was advised that my “it appears we’ve been unable to meet your expectations do to a high number of refund requests I’m unable to offer reimbursements going forward” and continued to say the decision was final. Not only was the service I paid for not fulfilled, I was essentially being put at fault because of the poor service that SkipTheDishes was providing. I reached out multiple times, and was refused to speak to a manager and having the chat abruptly ended with the same canned statement. My family, and business will no longer be using this service, logging a report with the competition bureau and BBB, and possibly other agencies were needed.”

Helpful Report

Posted 1 year ago

“if i could give zero stars i would... don't even try to get a refund when you have missing items. there is no one to hold accountable and this is something that needs to change.”

Helpful Report

Posted 1 year ago

“your driver stole a large order of food restaurant confirmed he picked it all up you said huh sorry you got robbed we cant refund you not sure of the date i deleted your app but it was in moncton NB”

Helpful Report

Posted 1 year ago

“WHEN MY ORDER GOT HERE I CHECKED IT AND IT HAD EGG IN IT, I KNOW IT IS NOT SKIP'S FAULT BUT WHEN I CALLED THE RESTAURANT THEY SAID I HAVE TO CONTACT SKIP TO GET A CREDIT AND THEY SAID NO... NEVER AGAIN...”

Helpful Report

Posted 1 year ago

“Two orders were not delivered and they gave me credit for PART of the order and ZERO for the second order. NEVER AGAIN!!!”

Helpful Report

Posted 1 year ago

SkipTheDishes is rated 1.1 based on 438 reviews