My family and I use skip the dishes frequently, but on an ongoing bases we have items that are missing, incorrectly made, and sometimes very long delays. Most recently, my order was missing a cappuccino and expresso. When contacting the support team, I was advised that my “it appears we’ve been unable to meet your expectations do to a high number of refund requests I’m unable to offer reimbursements going forward” and continued to say the decision was final. Not only was the service I paid for not fulfilled, I was essentially being put at fault because of the poor service that SkipTheDishes was providing. I reached out multiple times, and was refused to speak to a manager and having the chat abruptly ended with the same canned statement. My family, and business will no longer be using this service, logging a report with the competition bureau and BBB, and possibly other agencies were needed.