Scam - Won't honour their own coupons.
I have been using Skip since they first came to my city. I've had a few problems in the past, but this recent one has convinced me to delete my account.
I hadn't ordered anything in the past few months so they sent me a $15 coupon to entice me. I took the bait and put in a $65 order not included tax or delivery. The app failed when I submitted the order so I tried again, but the coupon had disappeared. I contacted support via chat and after 40 minutes of messing around they said enter the order through the browser without the coupon and they would put a credit on my account. I put the order in at full price and went back to the chat, but the rep had ended it. I started a new chat and asked for the credit and they refused and ended the chat. I tried once more and they said all they could do is put back the original coupon which had a 5 day expiry. As I said, the whole point of this coupon was to get me to order because I don't order very often so screwing me out of the coupon then trying to get me to order again is a complete scam. The third rep also ended the chat prematurely.
This is the worst service I've had from any business. It took a long time for the rep to join the chat, there were crazy long delays between messages and three reps terminated the sessions without fixing the problem. I have to say that I was not surprised to see a 1.1 star rating on this site.
Skip the Dishes is a SCAM!!!
Date of experience: May 29, 2024
1 year ago
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