The never delivered my order and refuse to resolve the issue. I ordered alcohol which requires by mandate for the driver to check government issued ID that matches the name on the order. 10 hours later, management still refuses to contact me until the close their case which intals speaking to their driver. Their driver either a: never followed protocol and checked ID and delivered to the work address or b: kept the order for themselves becuase I had already spoke with the store and confirmed that my order was picked up 10 hours ago. So now I wait for a driver who refused to answer his phone on shift to answer his phone off shift on a Sunday night and then maybe I might be so privileged to be able to speak to a manager about the case and not customer service with their hands tied to a script and unable to give solutions