I placed an order for the first time with Skip. When I completed the order with the restaurant, I got an error page. I reloaded the site and my order was still in my cart so I completed it again. This time it worked. While I was watching the delivery screen I noticed my address had been replaced with an address that had nothing to do with me. I messaged the driver 5 times and he never responded. I tried to contact Skip but the only contact I found was an email for customer service. I sent them an email to explain the situation. The driver contacted me when he got to the wrong address, I explained the issue and texted him my correct address. 5 mins later he called me to say I would need to pay more because skip would not pay him the extra km. (mind you, I had already paid for the food, the service fee, the delivery fee, and a tip!) I told him I was not gonna pay extra, so he refused to make the delivery. I contacted skip again and they offered me a 50% refund as skip credits! Needless to say I will never do business with skip again and will be contacting my credit card company for a charge back.