They will give your food to whoever is waiting outside your building. They gave my food to someone and gave me there address when i went to there residence they claimed he said it was free food and they picked threw it before throwing it out. They picked threw it before throwing it out. I was ready to smash a window in their house. Instead, I figured call technical support they should refund me and I can at least try again. Support told me that the order had been delivered to the address given and would not issue a refund. I had to block the transaction through my bank and will never use their service again.