Contract cancelled 2nd Nov 23 & moved to Plusnet due to Sky increasing charges. Payments taken by Sky for Nov & Dec 23 totalling c £90 - refund requested - ignored. Debt collectors set on me Feb 24, harrassed daily, UNBELIEVABLE. Complaint put in writing Feb 24 - again ignored. Made contact several times to advise Sky owe me, to stop debt collectors and repay me c£90. Spoke again 3 weeks ago promised my bank account would be credited in 7 to 10 days, verbal apology and advised there had been a systems error!! Rang again yesterday to find out where my money is, advised someone would phone me back in 5 mins. No one rang me back, instead SKY have taken a FURTHER £194 from my bank account today !! I rang this morning spoke to another 3 people explaining. Said I wasn't leaving call until my account refunded with c £300 owed....I was told I have to put an indemnity claim to my bank. ??? Bottom line is this is THEFT by SKY. I have zero confidence I am told I will get a phone call back and a complaint lodged. I have wasted hours speaking to polite but ineffective useless staff. SKY CEO & DIRECTORS GET A GRIP OF YOUR BUSINESS IT IS A COMPLETE SHAMBLES. IT TOOK YOU LESS THAN 24HOURS TO TAKE A FURTHER £194 FRAUDULENTLY FROM MY BANK ACCOUNT YET YOU CANNOT REPAY ME . WHAT IS POINT OF RECORDING ALL YOUR CALLS IF NO ONE LEARNS FROM MISTAKES. SOMEONE NEEDS TO LISTEN TO ALL MY CALLS AND READ MY EMAILS.