sky broadband Reviews

Name: sky broadband
Rating: 1.82

1.8 Rating 158 Reviews

20 %

of reviewers recommend sky broadband

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1.8

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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sky broadband 1 star review on 10th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sky is a big scam I called them to change my address and on the 31st of December they activated my broadband , They told me I would be paying £26 per month. However when I checked my bill on the app it showed £41 per month instead.Since the 31st of December, I’ve been calling them repeatedly to fix this issue and everytime I call they apologise and say they will sort it out within five working days and change it back to £26 per month. But nothing has been resolved. Until now they are still charging me £41 per month instead of the agreed £26. Be careful.”

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Posted 1 day ago

“The withdrawal has been processed successfully. Thanks I'm grateful”

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Posted 2 days ago

“The withdrawal has been processed successfully. Thanks I'm grateful”

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Posted 2 days ago

“I’ll never forget how close I came to giving up before Robinson stepped in. I was overwhelmed and drained, but they met me with kindness, patience, and genuine care. They took the time to understand my situation, offered clear solutions, and made sure I was never left in the dark. Their consistency and warmth made me feel supported like family. Looking back, I’m beyond grateful — their dedication didn’t just solve my problem; it restored my faith in true customer care.”

sky broadband 1 star review on 20th January 2026

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Posted 3 weeks ago

“I have been experiencing continuous problems with my Wi-Fi broadband service for over a month. The connection drops for hours every day, making the service unreliable and unacceptable. An engineer has already attended to check the issue, but no resolution has been provided and the problem persists. This has caused significant disruption, and the level of service I am receiving is far below what I am paying for. I require this issue to be resolved as a matter of urgency. In addition, I expect appropriate compensation for the prolonged loss of service and inconvenience caused.”

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Posted 1 month ago

“I switched from Vodafone to Sky on the 19th December 2025. Both companies use City Fibre so I thought this would ensure a smooth change over, especially porting my home phone number which my family and I have had for 30 years. A few years ago when I transferred from EE analogue phone to Vodafone digital phone there was no problem porting my number, and as this time it was digital to digital, therefore should have been easier. After the switch my old number was not working. On the 20th December I called Sky to ask why. I was assured that my request to port my old number had been received and the porting order was in progress, but was told it could take up to 5 days to be switched over. I waited more than 5 days and the number was still not working. I called Sky again and spoke to a different person who told me that the previous person I had spoken to on the 20th had misinformed me. He stated he was being honest with me, unlike the other agent, and told me that there had been no number porting request on the order and they had not requested the number from Vodafone. I told him I definitely had requested a port and stated the number to be ported. He said, well this request was definitely not received. I asked for a complaint to be raised, including being misinformed on the 20th, based on his misinformation statement. He said he would do this and personally handle this by listenimg to my telephone conversation with the previous agent. Luckily, I decided to call back, and spoke to another person and had a very revealing conversation with her. This person confirmed that they did receive a number porting request on my order, and it had the correct number. She told me they did request this number, but the number owned by BT Open Reach did not come across to them, so a new number was used. Apparently Sky moved from BT Open Reach to City Fibre, so it was suggested this could be a reason why BT were not releasing numbers, to get their own back on Sky. However, it is Sky customers they are punishing not Sky. I also found out that the previous guy I spoke to has closed my complaint without doing an investigation or giving me a response, which I asked to be added to my complaint. Sky told me my options were to cancel my order and place a new one with them, and they would try to port the number a second time, but there was no guarantee this would work and we would be without a Broadband service for weeks. My daughter works from home, so this would not be acceptable and they refused to provide mobile broadband during this changeover period. I asked if they could just cancel the home phone part of my contract, and do a new order with a second request to port my old number. This was suggested by BT Open Reach who also told me that the likely reason the port failed was because Sky hadn't requested a complete takeover order. Sky said this was not possible, enen thought the Broadband and home phone are shown separately on my contract. Sky also suggested I tried to go back to Vodafone and ask my old number back. I tried this, but they told me because the number had been disconnected and transferred to Sky they could not do this. They then suggested I cancelled with them and went to BTto get my number back. BT is a lot more expensive including am additional rental charge for a home phone, and there would be no guarantee of getting my number back, even with BT. I spoke to Ofcom and they told me that for 30 days after the disconnection, both Vodafone and Sky could request the number to be ported, but neither had to for so for their own commercial reasons. So it looks like I will loose the number we have had for 30 years, either because of commercial reasons or because Sky messed up the porting request or BT Open Reach have a grudge against Sky because they switched their business to City Fibre. One last criticism about Sky Customer Service and how you cannot believe them. When I first tried to cancel my Sky Max add on, because the Wi Fi coverage was OK in the house without any boosters, the agent in the cancellation department told me that if I did, the the Wi Fi signal from my hub/router would be turned down and then the house would not be fully covered. So, based on this I decided not to cancel. However the agent I spoke to on the 20th December told me this was a lie and the Wi Fi signal would not change. They had told me this lie to stop me cancelling. I have now cancelled and there has been no reduction in the Wi - Fi signal. Sky customer service is very bad and you cannot trust what they tell you. I will make sure I get a response to my complaint and if this is not satisfactory and I lose my home phone number I will be taking my complaint to Ofcom. Sky are definitely not recommended and I can now see why they have bad reviews from other customers.”

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Posted 1 month ago

“Absolutely awful customer service from Sky. More than six months later, I’m still being charged the wrong amount. Every time I call, it takes hours to speak to someone, and I’m passed from department to department with no resolution. I genuinely cannot understand how this business is still functioning.”

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Posted 1 month ago

“Terrible service, automated call centre doesn’t work, technical issues galore, chasing me for money I don’t owe. Now referred case to Ombudsman out of principle having wasted so much time from July to now, and having the cheek to instruct debt collectors who are hounding me for £24.02 when I have emails from Sky themselves assuring me no charges are due and the account balance is £0. Absolute joke of a company HARD AVOID”

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Posted 1 month ago

“Always consistent, always trustworthy — you can rely on them without hesitation.””

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Posted 1 month ago

“Absolutely disgraceful service — avoid at all costs I ordered Sky Broadband during their Black Friday sale and then received a text saying my order had been cancelled — without my consent and with zero explanation. What followed was an utterly incompetent and infuriating mess. I spent over 1 hour and 30 minutes on the phone, spoke to six different people, and had to repeat the same story every single time because no one bothered to read the notes. Not one person took ownership, and not one person resolved the issue. This was hands down the worst customer service experience I have ever had. If this is how Sky treats potential new customers, it’s no wonder people leave. The whole experience was a complete waste of my time and showed a shocking lack of organisation, communication, and basic competence. Do yourself a favour and stay well clear of Sky. There are far better providers out there who actually value your time.”

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Posted 2 months ago

“Probably the worst experience I've had of any product or service ever. Got Sky broadband and TV installed. 3 days later (Sunday evening) there's no connection. Call up first thing Monday morning and through troubleshooting realise the issue is external to the house and a Technician needs to come and fix it. "They'll come on Wednesday" I was told. On Tuesday I receive a call to tell me they'll be out on Monday. Very frustrating but at least it's getting sorted. Monday rolls around and they send the wrong person out and he can't do anything for us. He even tells us their idiots for calling him out when they knew what the issue was. Call them up again and spend 58 minutes on hold before I finally get through to someone. Then told we need to wait another full 7 days before anyone can come out to us. Cancelled on the spot.”

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Posted 2 months ago

“If you’ve ever struggled with tax matters or platform compliance, look no further than URF! Led by UNIQUE, this team delivers unmatched professionalism and real results. They make complex financial processes easy to understand and even easier to manage. Whether it’s resolving withdrawal issues or optimizing your strategy, URF gets it done efficiently and with care. 👏 Kudos to UNIQUE and the team for setting a new standard in reliability and transparency. Verified by Review.io.”

sky broadband 1 star review on 3rd November 2025

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Posted 3 months ago

“I’ve called four times this week and waited over an hour each time. I was passed through every department before finally getting connected. When I called to confirm my package, I discovered that only broadband had been added, even though I was promised a full package including TV. I was told I’d receive the TV kit within 2–3 days, but no engineer came, and no kit arrived. When I called again, they said I hadn’t even added TV — despite everything being agreed as part of the package. The customer service has been terrible, and they still haven’t resolved the issue. Sky promised to call me back several times, but they never have, even at the times they said they would.”

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Posted 3 months ago

“Prices going up and up pure greed. Customer service non existent say that they will call you back and they don’t. I’ve been a customer over 25 yrs it’s got worse and worse over the years. I’m told I’m a vip customer 😂😂😂 all they want to do is put my bill up all the time. So they can give new customers great deals. Appalling company.”

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Posted 4 months ago

“A Year of Poor Speeds & Empty Promises – Sky Broadband is a Joke I pay for 300mb broadband but for nearly a year I’ve only been getting 85–95mb. After 3+ hours on the phone, an engineer visit, and repeating the same pointless troubleshooting multiple times, the problem still isn’t fixed. To make things worse, Sky even sent me texts claiming the issue was “resolved” when it clearly wasn’t. Their Speed Guarantee is a complete joke — after 12 months of slow speeds, they offered me just one month free broadband, still at the reduced speed they can’t fix! The customer service is shocking. It’s almost impossible to speak to a human being, and when you finally do, you’re forced to repeat the same steps again and again. And guess what, the link the chatbot gives you to complain... the page doesn't exist! Sky are failing to deliver what they sell, and they’re failing their customers. Absolute clown show. I’ll be escalating to Ofcom and the Communications Ombudsman.”

sky broadband 1 star review on 22nd September 2025

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Posted 4 months ago

“Sky Broadband Review – Business Customer I switched to Sky Broadband for my business after 24 years with BT, hoping for a better deal and reliable service. Sadly, it has been a terrible experience from the very start. Within just one week, my broadband keeps dropping out completely, leaving me with no internet and no telephone line. My entire business depends on a stable connection — this has disrupted all my online orders and left my phone line disconnected multiple times. I’ve had to call Sky almost twice a day with no real resolution. Sky informed BT, who passed the case to Openreach. Openreach engineers spent nearly two hours trying to resolve it and identified the issue with the router. Sky then sent me a new router the next day, but the exact same problems continue. Sky offered me a one-month trial, but the service remains unreliable and unsuitable for my business. ⚠️ To anyone considering Sky Broadband: please think carefully before switching, especially if you rely on internet for your business or home. The service has been unreliable, and the disruption has already cost me time, money, and customers.”

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Posted 5 months ago

“Cancelled my broadband order with no explanation, but left the switching process open- which means I can’t take out a deal with any other provider. After multiple horrific contacts with their customer support (and I mean truly horrific) they don’t know how to solve things, so I am left in limbo. AVOID!”

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Posted 7 months ago

“Disappointed with Sky Broadband's Handling of billing and my House Move I was assured by Sky Broadband that my house move would not affect or change my bill. However, after moving, I noticed my bill had increased. I contacted customer support several times and was told that my complaint was valid, the increase was a mistake on their end or I was given incorrect information during the move. They confirmed my complaint and said it was being processed, but it’s been nearly two months now with no resolution or update. Meanwhile, Sky continues to deduct the higher amount via direct debit every month. Every time I call, I’m just told “it’s still in progress” with no clear timeframe or accountability. This experience has been frustrating and disappointing. I expected better communication and quicker resolution from a company of this size.”

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Posted 7 months ago

“The worse experience I could have had literally from 8 minutes in to my sky business contract they have failed my small business no phone line or internet for just under 2 weeks then when you do get it up and running they put a answer phone that you can’t access and a call forwarding service that you can’t use due to more “technical” faults customer services are always very polite unless you ring after 5.30pm then it’s goes properly down hill! They just pass you around to different departments promising calls back from management or “technical leads” but that never happens. They don’t actually have the ability to say actual this is our fault let’s sort it out it’s always someone else’s fault or it’s because open reach or talktalk need to do something. When your complaint finally does get properly addressed then you will never have a phone call again but the emails will start and that’s the only way that they will communicate with you but the reply’s take 24 to 48 hours. If your small business needs a phone line or internet to take calls or take payments DO NOT use sky business it’s been awful”

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Posted 8 months ago

“The worst decision I ever made was to give Sky a second chance as they are worse than before and more irritating than before with promises they don’t keep and leave you feeling used, can’t wait to get out of this dreadful 2 year contract.”

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Posted 8 months ago

sky broadband is rated 1.8 based on 158 reviews