sky broadband Reviews

Name: sky broadband
Rating: 2.03

2.0 Rating 126 Reviews

25 %

of reviewers recommend sky broadband

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2.0

Based on 126 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

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sky broadband 1 star review on 7th December 2024

Ellen

sky broadband 1 star review on 25th October 2024

Michaela

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent equipment back and have proof but they still charge my account despite calling customer service a lot pf times being reassured it will be resolved”

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Posted 4 days ago

“The same complaints as the other reviewers. The broadband is inadequate, they charge you for things they don't deliver, and have appalling customer service. The worst part has been trying to cancel. As another reviewer says, they keep charging you for things. When confronted they throw the responsibility around and solve nothing. We've had this ongoing issue for months, they keep charging us, and we haven't been able to do anything about it. Please avoid.”

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Posted 5 days ago

“Contract cancelled 2nd Nov 23 & moved to Plusnet due to Sky increasing charges. Payments taken by Sky for Nov & Dec 23 totalling c £90 - refund requested - ignored. Debt collectors set on me Feb 24, harrassed daily, UNBELIEVABLE. Complaint put in writing Feb 24 - again ignored. Made contact several times to advise Sky owe me, to stop debt collectors and repay me c£90. Spoke again 3 weeks ago promised my bank account would be credited in 7 to 10 days, verbal apology and advised there had been a systems error!! Rang again yesterday to find out where my money is, advised someone would phone me back in 5 mins. No one rang me back, instead SKY have taken a FURTHER £194 from my bank account today !! I rang this morning spoke to another 3 people explaining. Said I wasn't leaving call until my account refunded with c £300 owed....I was told I have to put an indemnity claim to my bank. ??? Bottom line is this is THEFT by SKY. I have zero confidence I am told I will get a phone call back and a complaint lodged. I have wasted hours speaking to polite but ineffective useless staff. SKY CEO & DIRECTORS GET A GRIP OF YOUR BUSINESS IT IS A COMPLETE SHAMBLES. IT TOOK YOU LESS THAN 24HOURS TO TAKE A FURTHER £194 FRAUDULENTLY FROM MY BANK ACCOUNT YET YOU CANNOT REPAY ME . WHAT IS POINT OF RECORDING ALL YOUR CALLS IF NO ONE LEARNS FROM MISTAKES. SOMEONE NEEDS TO LISTEN TO ALL MY CALLS AND READ MY EMAILS.”

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Posted 1 month ago

“Absolute rubbish powered by bt and worse than them. No wifi anywhere. Down and upload absolute rubbish and we are supposed to be fibre. My 4g well better”

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Posted 1 month ago

“Shocking customer service”

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Posted 2 months ago

“No broadband service from June to September 2024. I was told by sky I am in a contract. I have been paying for the past 4 months with no broadband internet service. Sky blames OPEN REACH for fibre issues. Please do not use sky. They lie about everything. Unfortunately, I have another account with them. When my contract ends on 14 November 2025 I will terminate both accounts. Poor service. Please don't make the same mistake. In the past they were good. Now it's the worst service ever.”

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Posted 2 months ago

“Kinang ina. The worst ISP. Every month palaging nadidisconnect ung connection. Eto pa, yung customer service alam nila na kelangang palitan ung router/modem ko pero ayaw nilang palitan. Sa kanila na mismo nanggaling. Wag na kayong mag susubscribe dito. Imagine, Im based in Makati. Tapos yung service basura. Wala din silang email so I cant file a formal complaint tagging NTC - National Telecommunications Commission. Tang ina nyo SKY”

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Posted 2 months ago

“Poor customer service. Scam artists. Cancelled my sky broadband and tv package 2023. They cancelled the broadband only and continued to charge for the TV. Direct debits taken gone unnoticed for 12months. Still paying the tv and they refuse to refund as their call records are only kept for 12months and they can't confirm. Be careful with this shady company”

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Posted 2 months ago

“Sky installed our new 500mb "super fast" broadband last week, the engineer put the hub at one side of the house and told us to phone sky to get a booster as no WiFi in the living room or my wfh office. Called sky who said they would call back in two days to try and resolve the issue (they were having trouble with their systems). Surprise surprise no one called back. Chased up 4 days later as we don't have working broadband other than in the bedroom where the hub was installed. Was told we are not guaranteed broadband in every room of the house and if we wanted broadband to work in our living room then we would have to buy a sky max subscription. Absolute joke! Out of pocket as having to pay for the 4 days of broadband that we haven't used. Needless to say we have cancelled.”

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Posted 2 months ago

“We have been waiting over a month for our Sky Broadband connection to be enabled. We have had some Openreach engineers visit but there is zero management of the issue by Sky not any communication from them around the issue. We have to phone up daily for an update from a customer services advisor who knows nothing and cannot seemingly do anything to help. Going with them I would describe as a massive mistake. My advice would be to avoid like the plauge, may be well priced but not if you end up with a service that never works and with no desire on their part to remedy that.”

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Posted 3 months ago

“absolutely shocking service, but went to upgrade the internet speed after 20 years of being with sky, and the upgrade which apparently requires an engineer visit was initially delayed, then cancelled on the same day, then delayed again. worst company iv ever heard the misfortune of dealing with.”

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Posted 3 months ago

“I called sky on 19/04/2024 as I realised my broadband was higher than agreed. I was informed my contract had finished and agreed on a new contract of £33 per month. Since then £49 each month was taken from my account. I finally called yesterday and was informed of an extra added to my account and was informed I could have it removed and a message would be sent to managers who could find out how it happened and a potential refund for the difference. Was told it would be cancelled as of 20/04/2024. I woke up this morning to my broadband not working and called sky to find out that the person I spoke with yesterday had cancelled my package altogether. Was advised they can have it fixed but would take 2 weeks to get internet. My point to the person on the phone was if it takes 2 weeks then what’s the point after the service I’ve had when I can change provider. Get it quicker and get better speeds. The person said there was nothing else they could do. Spoke with another person who this time was much more helpful however the relationship has soured and this bad experience has forced me to look elsewhere. I work from home permanently and had to go out to the office since my hotspot wasn’t working and have lost pay today because of this whole situation. Really poor from a company that’s the size of sky.”

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Posted 3 months ago

“Sky is the worst company for interest that I ever contacted in my entire life. The customer service is a scammer call center, the router is the worst router that I ever had and I only had problems with wile client of this company.There are soo many complaints online about this company that is impossible to reply all.”

Helpful Report

Posted 4 months ago

“Jan 8 Your Account Number: 624818362771 Hello Azeez, Thanks for contacting us recently. The unique reference number for your query is 3378407468. Please keep this for your records and quote this should you need to contact us in the future. If you have any further questions, please don't hesitate to contact us. Thanks, Your Sky Team January 11 Hello Azeez, Changes to your Sky Broadband have been confirmed To see the updates you've requested, please go to the My Sky app. You'll also be able to manage your account, check your bills and read the full terms of your contract. That's all the important things in one place. January 11 Your Account Number: 624818362771 Hello Azeez, Thanks for contacting us recently. Just to let you know we've closed your complaint 3378407468. Please keep this for your records and if you have any further questions please don't hesitate to contact us. June 12 £22 was paid January 15 Act now to avoid restriction of your Sky services Hello Azeez, Unfortunately, your last Direct Debit hasn't gone through. This means there is £56.95 overdue on your Sky account. To avoid losing your Sky services, please pay your outstanding balance in the next few days, and provide us with Direct Debit details for your ongoing payments. Failure to make payment at the earliest opportunity, may also result in a late payment fee of £10.00 being applied to your account prior to restriction of service. June 25th Was Blocked June 26th I called again, nothing was done. As at today nothing has been done despite the fact that its an error from their staff... I can't access the Internet to do anything, my wife can't have access and even my son can't watch his cartoon on his ipad. I need this to be sorted as soon as possible.”

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Posted 5 months ago

“I agree Sky customer services communication, help, results and problem solving is absolutely appaling. I can't believe in 2024 their set up instructions and help is that poor. They genuinely don't seem interested at all im assisting customers. In fact i was given imcorrect advise and incorrect escalatilons to the wrong team. Basically anything to get you off the phone. I'm really regrettihg switching from BT. Hopeless.”

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Posted 5 months ago

“worst Customer Service.”

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Posted 6 months ago

“Please we tried to pay outstanding balance 1hr on phone got nowhere not happy call 07763383398 ffs shouldn't be this hard to pay what we owe u 4days to answer or we going somewhere else. ....”

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Posted 7 months ago

“I would give it -5 stars if I can for Costumer Service! . I had broadband with Sky for over 3 years. Once it stopped working it took them 7 weeks to try to fix it. Took me about 25 calls and hours hours over 40 hours i would say easy on the phone. Multiple times they told me a technician will come on this and this day so I took the day off from work, no one showed up so when I called them they checked the systems and said there was never an appointment put through (this happened twice) Once I decided enough is enough I wanted to cancel my services with them when I got put through the cancellation team on 5 different calls 5 different sky employers either simply hung up the phone on me or transferred me to an non relevant dept so the cancellation doesnt come off their bonus it was so obvious!! I finally got put through to a Supervisor who promised me he will look into it for me and call me back which he never did. Once again I had to call back finally speaking to a manager who said your services will be cancelled as of today and no more money will be charged due to everything you have went through. I asked him to send me proof of this he said he simply cannot. 4 months later Im getting calls from a credit controller that I own Sky 40 euros. 6 months later I get a call from Sky asking if I would like to upgrade my package. UNREAL. So I called them today was promised a call back that they will look into it that call back never happen. I finally got told yes it was never cancelled but it is as of today so I asked to send me some kind of proof that its cancelled I was simply told that they cannot do this. I asked about the credit of 40 euros was told that it will be looked at and they will let me know within 5 working days I asked how will you let me know his answer was simply I dont know. Never ever use this provider! I wrote an complain email today, Im sure it will simply be ignored.”

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Posted 7 months ago

“Avoid at all costs The worst customer service ever. Few days ago I was promised with two months compensation and today I was told by someone her name ILEANA ONE OF THE TEAM LEADER that is not gonna happen and I was offered 20 pounds after few hours of waiting over the phone and I have rejected it. She refused all kind of help and she was writing her own notes and not the truth so she can cover the mistake made by her colleague and also to cause me more troubles. Don’t wast your time find decent company always remember that after sale is very important. I can guarantee you that every time you speak with to the customer service you will hear a different story. Never ever again worst company”

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Posted 8 months ago

“Worst ISP in Makati and the world”

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Posted 9 months ago

sky broadband is rated 2.0 based on 126 reviews