sky broadband Reviews

Name: sky broadband
Rating: 2.15

2.2 Rating 110 Reviews

28 %

of reviewers recommend sky broadband

Company Reviews

Questions

Metrics

2.2

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour
Avg Email Response Time	-1 hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a premium call number call me 3 times Phoned sky up explaining my situation Very helpful knocked some money off my bill”

Helpful Report

Posted 1 year ago

“When we moved home we arranged date for sky to be installed, the engineer arrived at appointed time , he then explained everything and when finished installation left everything clean and tidy even though we said we would do it..10/10..”

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Posted 1 year ago

“Did everything to keep us as a customer got a great deal”

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Posted 1 year ago

“Excellent customer services team!! Had a couple of queries to sort today and two members of staff assisted me. Both members off staff were very polite and professional. To which I’m extremely grateful. So I wish to mention their names in this review, as I believe they deserve some recognition for the wonderful service they provide. The first customer service advisor I spoke to was named Sagar and the second Preeti. Kind regards”

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Posted 2 years ago

“Excellent I noticed my bill was going up so rang and spoke to someone and they up graded me to the latest deal and saved me money I've been with them 9 years and never been as happy with there services. Although being a platinum vip I would have thought the rewards would have been a little more rewarding other then that 10 out of 10”

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Posted 2 years ago

“Rang sky to review my package and received a great service and fantastic deal and equipment came very quickly”

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Posted 2 years ago

“I've been with Sky for over 20 years. They always answer the phone promptly and give an excellent friendly service. They always suggest offers when I'm talking to them.”

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Posted 3 years ago

“I have contacted many occasions to sky team for different reasons, all the time this sky team people are very helpful, they understand the situations very clearly, and they trying their best to resolve the issue very professional way, I’m so happy the service they provided every time I approached them .”

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Posted 3 years ago

“always friendly and helpfull staff”

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Posted 4 years ago

“Gave me fantastic deal unbeatable next to there competitors. Fast internet good customer service and fantastic rewards page. Also fixed my price for 18months couldn't ask for more”

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Posted 4 years ago

“Excellent service at a great price. Great customer care and very helpful.”

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Posted 4 years ago

“Transferred over to skyQ with broadband from BT, saved £32 a month and they take care of everything”

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Posted 5 years ago

“Very good value for money.Best offers ever .”

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Posted 5 years ago

“Wanted to upgrade to Sky Q after using our Sky Plus Boxes for years and years. Had a little problem with an advisor who misquoted us. The next advisor couldn't do enough for us, went out of her way and called us back at our convenience. All sorted and Q is amazing! Thanks so much, very happy with our service!”

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Posted 5 years ago

“Very helpful and made my purchase go very smoothly”

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Posted 5 years ago

“Because of the prices that Sky offer for Mobile Phones, they are the Premiere Mobile supplier.”

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Posted 5 years ago

“Having got in touch with Sky recently explaining that I had to cancel because of cost,the rep was really helpful and worked out a plan which he managed to cut the cost by40percent and also added an update of skygo to skygo+ for no charge. It really made my day,as I could carry on with sport and movies.Great!!”

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Posted 6 years ago

“I've just switched to Sky for my phone and broadband and found the process very easy. Loved the fact that I can keep my existing home phone number and the actual switch will only leave me without internet for a matter of minutes.”

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Posted 6 years ago

“The engineers at Sky are amazing, call centres are t to bad either. Best TV provider in the country. Would recommend to anyone who loves their viewing”

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Posted 6 years ago

“Went on line last Sunday signed for 2 new mobiles on 24 exchange,the ease of purchasing,submitting PAC codes,and going like Monday was so easy no stress. Also their my sky app gives you help immediately and can go away from site until agent answers and they let you know. I am so happy I left virgin media even paying £240 cancellation fee which sky gave me £100 credit”

Helpful Report

Posted 6 years ago

sky broadband is rated 2.2 based on 110 reviews