sky broadband Reviews

Name: sky broadband
Rating: 1.94

1.9 Rating 139 Reviews

23 %

of reviewers recommend sky broadband

Company Reviews

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1.9

Based on 139 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

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sky broadband 1 star review on 7th December 2024

Ellen

sky broadband 1 star review on 25th October 2024

Michaela

Anonymous

Anonymous // 01/01/2019

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“internet very slow and poor goes down almost everyday avoid”

Helpful Report

Posted 4 years ago

“Poor service poor connection poor customer service”

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Posted 4 years ago

“Switched from Vodafone to sky (wish I hadn't)Vodafone turned me off on the Wednesday 14th April and Sky router connected and Up and running in minutes, Sunday 18th Internet went off. Could not call sky as the department does not work on a Sunday. Called them this morning 19th April and was told that it wont be back on until 28th April. NOT impressed, poor show Sky”

Helpful Report

Posted 4 years ago

“APPALLING COMMUNICATIONS FROM A “COMMUNICATIONS COMPANY” Took several days to pluck up the courage to phone SKY knowing what was to come. Reported problems with Broadband, engineer required. Over a week - 7 calls (just over 3 hours) - obviously 7 different operatives ! - 4 confirmation texts - Day before appointment phoned to confirm times because guessed what was to happen. - Day of appointment a window of 0800-1300 Phoned at 12.30 to check. Was told all on schedule PLUS would be another engineer the following day ! - No show from engineer. Phoned again. Was told the appt. had been cancelled and would be on site next day - GUARANTEED ! I am sick of explanations that systems run the business by these unresponsive, inflexible non-caring entities. DO NOT USE SKY - but god knows where to go to !”

Helpful Report

Posted 4 years ago

“Absolute utter disgraceful company saying after 2 weeks after many calls that’s cost fortune meant be installed on 20:03:2021 still waiting then told it be on 29:03:2021. While need This internet for work and daughters university on line courses & study I’m having constantly pay extra mobile add on’s for internet so far costing me over £50 pound. Worst ever”

Helpful Report

Posted 4 years ago

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Posted 4 years ago

“Never received router, no broadband, no alternative service or router delivery despite calling sky 5 times, disgusting service, useless customer non-service. Going with Vodafone now. Don't go to Sky for broadband.”

Helpful Report

Posted 4 years ago

“Absolutely terrible customer service, can’t get through and when you finally do; not helpful. Waited over an hour for someone to answer Promised a call back within 24hours - nothing.”

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Posted 4 years ago

“Sky Qhub is the worst for WiFi speeds within the house . Whether it’s lagging or simply no WiFi at all. Ther customer services tell you it’s down to the amount of devices on your system whether there hard wired or not this is utter rubbish as previous providers including BT has no problem at all supplying my whole house even with brick walls. Added to the fact you only get 2 Ethernet connections which just makes it harder all round. When you complain the answer apparently is to up your subscription and this will make it all better. Which says to me the box can do it but sky won’t allow it until you pay more money. My advice go somewhere else”

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Posted 4 years ago

“I've been with Sky for over 20 years. They always answer the phone promptly and give an excellent friendly service. They always suggest offers when I'm talking to them.”

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Posted 4 years ago

“Oh where do I begin, constantly cuts the internet off everyday twice in the space of 15 minutes, never getting the speeds we’re paying for and I would probably get better customer service from a lamp as intellectually it would be brighter and to top it all off the internet has completely cut out all together and they’re crappy online diagnostic thing came back to say “there is a problem with the connection”...nahhh really I thought it decided to furlough itself. They should rebrand their slogan...“SKY BELIEVE IN SHITER” as that’s all it compared to the others. Go for something else, literally anything plug a potato in as I’m sure it’ll run more smooth and get consistent speeds.”

Helpful Report

Posted 5 years ago

“I have contacted many occasions to sky team for different reasons, all the time this sky team people are very helpful, they understand the situations very clearly, and they trying their best to resolve the issue very professional way, I’m so happy the service they provided every time I approached them .”

Helpful Report

Posted 5 years ago

“What went wrong? What went right with this crappy company, shitty internet speed that are nowhere near what you pay for and constant wifi disconnects, they should stop doing wifi cos its sh*t”

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Posted 5 years ago

“Expensive”

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Posted 5 years ago

“Terrible connection I live in a small flat but internet only works in the living room where the router is. The worst internet I have ever had”

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Posted 5 years ago

“always friendly and helpfull staff”

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Posted 5 years ago

“I cannot watch catch up in my bedroom as it buffers every few seconds. I have a booster we pay for faster speeds, getting almost 80, checked the speed on my tablet and it is 8.5 so why does this happen?”

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Posted 5 years ago

“poor equipment and speeds”

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Posted 5 years ago

“Rubbish. Signal drops off all the time and more often than not I am using my data on my mobile. Engeneer has been out to look at it and they have sent me a booster but still rubbish. By far the worst internet I've ever had. Problems still ongoing and waiting for yet another engineer and no offer of a discounted service or a refund. Will be cancelling this as soon as possible. Makes me laugh they rent the line off BT but never had any problem when I had BT broadband looking into going back. Would avoid at all costs”

Helpful Report

Posted 5 years ago

“If you are reading this then please do not join SKY, this company has went massively downhill. Cause nothing but hassle when trying to cancel the account and with be long for hours on hold. Take my advice and join anyone else. Don't say I never warned you.”

Helpful Report

Posted 5 years ago

sky broadband is rated 1.9 based on 139 reviews