Disappointed with Sky Broadband's Handling of billing and my House Move I was assured by Sky Broadband that my house move would not affect or change my bill. However, after moving, I noticed my bill had increased. I contacted customer support several times and was told that my complaint was valid, the increase was a mistake on their end or I was given incorrect information during the move. They confirmed my complaint and said it was being processed, but it’s been nearly two months now with no resolution or update. Meanwhile, Sky continues to deduct the higher amount via direct debit every month. Every time I call, I’m just told “it’s still in progress” with no clear timeframe or accountability. This experience has been frustrating and disappointing. I expected better communication and quicker resolution from a company of this size.