I’ve called four times this week and waited over an hour each time. I was passed through every department before finally getting connected. When I called to confirm my package, I discovered that only broadband had been added, even though I was promised a full package including TV. I was told I’d receive the TV kit within 2–3 days, but no engineer came, and no kit arrived. When I called again, they said I hadn’t even added TV — despite everything being agreed as part of the package. The customer service has been terrible, and they still haven’t resolved the issue. Sky promised to call me back several times, but they never have, even at the times they said they would.