If your with sky always check the money comes out each month, if u have direct debt set up. Sky stopped taking payments, we should of checked each month. Sky stopped payment 1st May and sent a letter for none payment October. Sky said we owe £240 before Christmas, first call to sky staff male agreed that we could pay by instalments, if sky cut us off just ring bk to put back on. Cut off- Next call a( lady)said you owe to pay it( not nice person) sky admits admin error that’s why it took so long. Sky would not let us pay the money in one payment, they want another direct debt set up to cancel it but we have no contract and no internet for work or Christmas. We had to pay via card for full amount and set direct debt for £30.25 which they say will b refunded in 30 days. Great service they have given us pleased to b leaving. Merry Christmas