If I could give Sky less than one star I would. Disgrace of a company. I have been waiting 6 weeks to get my sky q box installed, have taken numerous days off work (wasting precious annual leave days) for a sky engineer to come out and still no one has showed up. I have rang them so many times I’ve lost count and all I keep getting is “I’m sorry to hear that this has happened to you”. Sick of your apologies sky, get your act together. I paid for an engineer to come, and I signed up to a contract with you, so I am expecting you to uphold your end of the deal. Today is yet another of the many many days I have wasted sitting in my house, twiddling my thumbs waiting for an engineer to arrive. My tv company should be the last thing that I have to be worrying about yet it seems to be the one thing I spend 90% of my time trying to sort out. I have logged 3 complaints with Sky themselves and have yet to see any sort of action being taken by the company to actually rectify the issue. This never happened to me with Virgin, they installed on a day that suited me at a time that suited me and they installed it first time around. Sky may seem like they are good value but they are a joke and I’d rather pay the extra little bit of money to actually receive a decent level of customer service and also the tv box.