Absolute joke!!! They have ruined our broadband connection when installing Sky Q. Cannot get hold of anyone in authority!! Disgusting attitude to loyal customers!!Staff are pleasant enough but their hands are completely tied by invisible “managers” who are “dealing with other matters”’ Total disgrace to call themselves a company! Ruined our home internet, no Sky tv on mini boxes and they think it is reasonable to make us wait three weeks for a follow up engineer. They are arrogant at best and negligent at worst!!! No consideration or conscience at all, they should be ashamed. Best advice - don’t go there!!