Name: SKY
Rating: 1.55

“They offer exceptional expertise while being sincerely trustworthy.”

Posted 17 hours ago

“Trying to get a Sky TV contract cancelled has been worse than the ninth circle of Hell. Terrible experience that has taken five days of constant emails, phone calls and online 'chat'. They make it as difficult as humanly possible. Avoid, like the plague.”

Helpful Report

Posted 1 week ago

“Im a social worker who has to rely on receiving calls with sensitive information on peoples sensitive private issues. for the last couple of months people have been ringing me and getting through to people in London and now America often with the person who answered talking to them and so on. Today i've called sky and they have been no help at all, i have now been passed onto my 8th call handler and have been on the phone for 3 hrs. i've been promised managers and have spoken to people in India, wales and south Africa but never a manager. these staff don't care about customers and apparently sky do not either. no resolution apart from being offered a new number, i explained that i wanted to end the contract as i cant trust their gdpr protocols and have been treated poorly with sky in breach of their promise. and i'm not receiving calls and sensitive information is not being handled correctly, surly in breach of contract. ive been cut off and fobbed off all day. my only choice is to get another provider and continue paying for this contract until it ends. absolutely disgusting, as they said they cannot and will not take receipt of the handset. as apparently when you sign a contract with sky you sign 2 contracts. 1 for the phone and one for the plan. this company is discussing and now i have to wait 48hrs to hopefully get a call from one of their elusive managers to most likely be informed Im going to continue to be rapped by this corporation. DO NOT GET A CONTRACT WITH SKY, if you want to be treated fairly, properly even legally. They do not care about their customers and they employ and condone liars. or train them to be so. my Name is Matthew. i don't want anyone to have to go through the degrading, frustrating disgusting way i’ve been treated buy these people. who still insist on my money and seem to have the law on their side.”

Helpful Report

Posted 1 week ago

“Im a social worker who has to rely on receiving calls with sensitive information on peoples sensitive private issues. for the last couple of months people have been ringing me and getting through to people in London and now America often with the person who answered talking to them and so on. Today i've called sky and they have been no help at all, i have now been passed onto my 8th call handler and have been on the phone for 3 hrs. i've been promised managers and have spoken to people in India, wales and south Africa but never a manager. these staff don't care about customers and apparently sky do not either. no resolution apart from being offered a new number, i explained that i wanted to end the contract as i cant trust their gdpr protocols and have been treated poorly with sky in breach of their promise. and i'm not receiving calls and sensitive information is not being handled correctly, surly in breach of contract. ive been cut off and fobbed off all day. my only choice is to get another provider and continue paying for this contract until it ends. absolutely disgusting, as they said they cannot and will not take receipt of the handset. as apparently when you sign a contract with sky you sign 2 contracts. 1 for the phone and one for the plan. this company is discussing and now i have to wait 48hrs to hopefully get a call from one of their elusive managers to most likely be informed Im going to continue to be rapped by this corporation. DO NOT GET A CONTRACT WITH SKY, if you want to be treated fairly, properly even legally. They do not care about their customers and they employ and condone liars. or train them to be so. my Name is Matthew. i don't want anyone to have to go through the degrading, frustrating disgusting way i’ve been treated buy these people. who still insist on my money and seem to have the law on their side.”

Helpful Report

Posted 1 week ago

“Always consistent, always trustworthy — you can rely on them without hesitation.””

Helpful Report

Posted 2 weeks ago

“Appalling service, automated system just sends you round in circles. Once you've managed to find a number, speaking to a person seems to another challenge. Typically pretty unhelpful and I regret being tied into a contract with them, I'm sure there are other service providers who actually value their customers. Hopefully I will be able to terminate my contract via loopholes, I don't want to give Sky any business I absolutely haven't got to.”

Helpful Report

Posted 3 weeks ago

“I am sick of animal cruelty ads. Absolutely done with Sky. Every 10 minutes there are ads that last 1/2 minutes of abused animals. Every single time there’s an ad? All for a bit of money we don’t know where it goes- make a QR code for donations stop showing them all dying in pain- that’s ethically wrong for viewers. Cut it down cop on cause little do ye know you’ve lost viewers (at least 11 in my small town alone) solely cause of your ads.”

Helpful Report

Posted 3 weeks ago

“SCUM AND THIEVES PLEASE DON'T EVER USE THEM Cancelled in July, now November still won't refund me. They read a script, they are thieves and scum. They go around in circle with deducting from your next bill when you don't have anymore. I swear they only hire the most idiotic people ever.”

Helpful Report

Posted 3 weeks ago

“SKY charged me for services I have never ordered or wanted and simply took money from my account.They have kept my details from 10 years ago when I have cancelled my contract with them due to house moving.Then for some reason they have decided to start a new contract without asking using my old details. After numerous frustrating email and calls I have managed to get 80% of my money back but they have simply decided to keep the rest. Absolutely unhelpful and incompetent staff, taking weeks to answer my questions, impossible to talk to talk to more senior staff. Worst customer service experience in my life and the audacity to just start a new contract using my bank details which should be deleted and not stored. Disgusting experience”

Helpful Report

Posted 4 weeks ago

“Avoid SKY Broadband. I signed up for a £30/month plan, but within two months my bill jumped to £85 with no clear reason. SKY claimed it was for local phone calls that were never properly explained. When I challenged it, customer service was unhelpful, and I had to contact my bank to stop the direct debit and recover my money. Totally misleading and frustrating experience. Be very careful sharing your payment details with them. SKY lure customers in with affordable offers, then quietly add hidden charges and make it difficult to get any help or refunds. I’ve since left, and I warn others: don’t trust SKY with your bank details or your patience.”

Helpful Report

Posted 1 month ago

“Their consistency and care set them apart — people you can always count on.”

Helpful Report

Posted 1 month ago

“Absolutely useless company to deal with. Still waiting for new Sky box, promises made they can’t uphold, delivery times they can’t uphold. Incorrect delivery address 3 times Paying for a service they can’t even provide. Utterly pathetic !!”

Helpful Report

Posted 1 month ago

“I got told my contract had finished and they gave me a refund due to my contract finishing now I'm getting emails about them sending me to a debt collection service because I haven't paid the contract. I can't speak to a human unless I pay the outstanding balance. If I pay the balance I get a new contract I haven't got any equipment to use sky.”

Helpful Report

Posted 1 month ago

“Absolutely appalling service. Left sky after having no internet at all on my broadband. £ months down the line still getting messages from them. Despite and email confirmation they have received all my equipment , I have so far had over 10 threatening text messages Been on the phone to sky 4 times - repeatedly reassured everything is been dealt with , only to get another text message two days down the line harassing me. For such a large company I cannot believe they cannot deal with a simple request of - I want to leave and have no ties !!! But finally I am with EE which is probably the best thing I've done!!! Guaranteed speed over 100mbps in every room. I have 6 room and everyone has over 200mpbs !!”

Helpful Report

Posted 1 month ago

“A team that delivers every time — professional, dependable, and genuinely”

Helpful Report

Posted 1 month ago

“Once informed Sky I no longer wanted to continue with another contract the experience went dreadfully. No returns packaging sent, told to wait for it and when I did they then sent demands and threats every few days. Resolution was impossible. Now they are passing my debt on without any solutions. The company is beyond incompetent.”

Helpful Report

Posted 1 month ago

“Their work speaks for itself, and their character makes them even more exceptional.”

Helpful Report

Posted 2 months ago

“Worst Customer service possible. Impossible to get any help from anyone at Sky. Our satellite dish has been hanging off for more than 3 weeks now and all they can say is best way to resolve your issue is on line. Is a computer going to go up on my roof to replace it then. No. Impossible to get an engineer visit even though one was arranged last week but nobody came and still do not know when it will be resolved. Have contacted Sky so many times by phone and mail but nothing is happening and still no appointment made for an engineer visit. Paying a lot of money for nothing.”

Helpful Report

Posted 2 months ago

“10 years ago they were superb, UK call centres and great service and value - now they are very poor with services and customer support, overseas call centres only, no real contact numbers, just want you to speak to other customers in their 'Community'. We have moved our mobile, broadband and soon out TV to get back to providers that want to keep their customers happy. After weeks of problems all of Sky's making and hours on the phone, they thought £15 would make it better. Nope. Joke.”

Helpful Report

Posted 2 months ago

“They don’t just get the job done; they do it with integrity and heart.”

Helpful Report

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

SKY Reviews