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SKY Reviews

1.6 Rating 586 Reviews
15 %
of reviewers recommend SKY
1.6
Based on 586 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5

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SKY 1 star review on 3rd January 2025
Anonymous
SKY 1 star review on 5th December 2024
Cassandra
SKY 1 star review on 12th June 2024
Anonymous
SKY 1 star review on 12th June 2024
Anonymous
SKY 1 star review on 12th June 2024
Anonymous
SKY 1 star review on 29th April 2024
Anonymous
SKY 1 star review on 29th April 2024
Anonymous
8
Anonymous
Anonymous  // 01/01/2019
The worst company , i have been waiting 5 months for my broadband to conect , and still waiting , every month i m getiing txt that it will be delay . Rubish !!! when you call them they have no idea what takes so long to send someone to come and conect . Guys dont trust them please
Helpful Report
Posted 3 days ago
Appalling service. Issue after issue from getting an engineer, contacting a human and even to cancelling our account. We are still being charged and we have cancelled. YET TO BE RECTIFIED. No stores can help. Help line has you chatting for hours. Naturally the links to complain on the website have an error to location. Absolute thieves.
Helpful Report
Posted 3 days ago
I have just tried to contact sky and found that there is no free call number anymore and if you want to chat on line be prepared to wait. And if you ask about why the cricket is not being televised you will be disconnected ….it just happened to me .
Helpful Report
Posted 5 days ago
Terrible, no one wants to help and they just chuck you around the departments. Would advise going elsewhere, regret getting Sky, should have gone with Virgin Media, don't make the same mistake I've made!
Helpful Report
Posted 1 week ago
I am a customer for over 12yrs with Sky and I have had the worst service with them and open reach. I was asked when I called about my contract and increases to that contract if I wanted upgrade to fibre, little did I know the stress and lies I would encounter as a result of this. I had a date of the 5th December for the installation, I work from home so had no problem with this. The 5th arrived and no one arrived. I then got a message to say that no one was home. That was an absolute lie and that they had called me, again an absolute lie. As soon as I got the notification I called Sky and a case was opened. I had however already called sky the week before to complain about the behaviour and rudeness of the open reach employees that had just arrived at the house the week before with not warning or appointment. I did not receive any call regarding either of these complaints and every time I wanted an update I had to call myself. No one told me that the cases were closed or gave me an update. I finally after many calls and many lies from the employees at sky that this is being dealt with, found out last week that in fact the case had been closed on the day I made it - 5th December. I was then told it would be reopened and investigated and I would get a response to my case and also as to why I have been lied to and why no one had bothered to call me. I was just called and told they won’t compensate because I missed my appointment, so Sky is believing open reach over the customer who clearly was sitting at home waiting for them. I was then offered £42, I asked if he thinks following all this, if this is fair compensation, which he said he doesn’t have any thoughts on. After 12yrs, I can’t wait leave, this is the first time I have encountered so many lies from a company! I asked to speak to a manager so they can explain why I have been lied to for 2 months and they said that £42 is enough compensation. I think Sky misses the point here, it’s about customer service.
Helpful Report
Posted 1 week ago
Sky's engineer came out to fit new broadband box. After being there for 10 minutes he'd drilled into the central heating pipe. The living was flooded and floor damaged. Sky have paid out for repairs which was resolved quite quickly. We was left with no water for 8 hrs and no broadband which resulted in my wife not being able to work. Sky have offered me £50 credit as compensation and say it's a good will gesture as the compensation was in the agreed payment for damage. Won't be renewing when my contract is up after the way we've been treated.
Helpful Report
Posted 2 weeks ago
Misled me when I signed up, utterly useless call centre for complaints. Go with any other provider rather than SKY
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Posted 2 weeks ago
The most unprofessional company . Phone up to cancel sky they make me hold over 3 hours! How that is possible? Making people to wait for hours. We other things to do. We are Not only free to seat on phone calls.
Helpful Report
Posted 2 weeks ago
“Sophia Maddison exceeded my expectations in helping me recover my lost funds. Her dedication, knowledge, and consistent communication made a difficult situation so much easier. I’m truly grateful for her support and highly recommend her to anyone in need of recovery services. sophiamaddison270—-@ gmail.com
Helpful Report
Posted 2 weeks ago
Sky don’t appear to be totally honest about their products. I’ve just had to renew and was told I could get a better speed for the same money and now all we get is a black screen when changing channel, more buffering . Try to talk to a person , that doesn’t exist. Put in s complaint by email and now get messages telling me they’ve tried to call and I’m not answering but I’ve no missed calls. What on earth is going on? I have to be with Sky as we are in a bad reception area, tried other companies and it’s even worse. I would just love to talk to a human !!
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Posted 2 weeks ago
Brilliant fast service and pleasant and happy person. Problem solved quickly today. Many thanks
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Posted 3 weeks ago
I want to express my gratitude to Sophia Maddison for her incredible assistance in helping me recover my lost funds. Her professionalism, persistence, and expertise made what felt like an impossible situation manageable. Sophia kept me informed throughout the entire process and was always available to address my concerns. Thanks to her efforts, I was able to regain what I thought was lost forever. Highly recommend her services! Email :sophiamaddison270—-gmail.com
Helpful Report
Posted 3 weeks ago
Our skybox has not been working since the first week of December, we were told that a technician would not be available until 6th January so we had to wait until then to address the problem. We waited all day and the technician never showed up, we called Sky who did the usual “we are sorry” and we were told that the next available technician would be coming on the 22nd January. 22nd today and no sign of the technician, in the meantime time Sky are still deducting our monthly bill. SKY IS USELESS AND DO NOT CARE ABOUT CUSTOMER ISSUES
Helpful Report
Posted 3 weeks ago
“I strongly suspect Sophia Maddison and her team are involved in fraudulent activities. Once they have your money, they start demanding huge sums to allow you to withdraw your funds. They are currently holding $120,000 of my money and are demanding over $40,000 for me to access it. Everything about them seems fake, and I want to warn others to stay away. Thankfully, Olive stepped in and helped me recover everything. If you’re in a similar situation, reach out to Olive and file a complaint immediately. Email: sophiamaddison270……@ gmail.com
Helpful Report
Posted 4 weeks ago
Do not go with sky for your WIFI, ours hasn’t worked for 3 weeks!! Having the 3rd lot of engineers out this weekend, if it’s not fixed we’re gone. Massive mistake moving from Virgin to Sky!! Can’t work from home, son can’t play on his devices, using all Our data and can’t watch TV cause we have Sky glass. Paying for a service we’re just not getting…..awful!! 😡😡😡😡
Helpful Report
Posted 4 weeks ago
I quit since I had lost a significant amount of money. The app still works even though the community administrators are no longer there. However, after getting a substantial Thanksgiving bonus, I'm inclined to believe this is a scam because there are no withdrawal methods. I turned to : bit c la im . () n e t for help because it would be a miracle if it came back. They helped me recover almost $14,000 from them, so at least they are trustworthy.
Helpful Report
Posted 4 weeks ago
Do not send any money to this fraudulent website. Once they have gained your trust, they will take 70% of the remaining funds in your wallet. You may feel pressured to transfer larger amounts in an attempt to save money, only to find yourself bankrupt. After reporting the issue to Morris Meihua..Email 📧 ( m o r r i s m e i h u a @ g m a i l . c o m ) WhatsApp:: + 1 ( 559 ) 214 - 9914 ....They assisted in reclaiming my capital and returning my profits in a matter of days.
Helpful Report
Posted 1 month ago
It would be nice to speak to a real person I am paying for inter net conection on my tv but I am not getting it and have not had the internet connection on my tv for over six month and I am now conciderind a change to Kingston communications as it is impossible to get anywhere with sky
Helpful Report
Posted 1 month ago
This scam company ruined me. All my savings, as well as my regular income-generating loans, were wiped out by Vourteige. I lost $50,000 in four months, hoping to recover at least some of my losses, but in the end everything went to waste. Fortunately, I came across Linda Smith Agency before I could get back the $50,000 that was stolen from me. For similar issues Please try to contact by email as much as possible: lindasmith170411 @ gmail .com or WHATS_APP: +34 (612) 44 23 45
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Posted 1 month ago
Sky are useless customs services and they're very ingrepic alcohol. They did not play with the regulations. And not and they do not fix the faults properly. I had a sky engineer. All you done is come out. Check the speed on my home a left You didn't do no work nothing now. I've had this trouble since the 26 november 2024 two 3 january 2025 this problem has been gone since these date now when I joined sky. I still had troubled abroad man's service. Now all they Ve offered me is 75 pounds compensation cost for lots of speed and lots of surgery. I do this, this is not sceptible to a customer. Now I won't recommend Skype glass. And skybroadband and sky tv to any friends and family
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Posted 1 month ago
SKY is rated 1.6 based on 586 reviews