SKY Reviews

Name: SKY
Rating: 1.56

1.6 Rating 681 Reviews

13 %

of reviewers recommend SKY

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1.6

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Stetson Montgomery

SKY 1 star review on 20th September 2025

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Markluna

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless company to deal with. Still waiting for new Sky box, promises made they can’t uphold, delivery times they can’t uphold. Incorrect delivery address 3 times Paying for a service they can’t even provide. Utterly pathetic !!”

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Posted 1 week ago

“I got told my contract had finished and they gave me a refund due to my contract finishing now I'm getting emails about them sending me to a debt collection service because I haven't paid the contract. I can't speak to a human unless I pay the outstanding balance. If I pay the balance I get a new contract I haven't got any equipment to use sky.”

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Posted 1 week ago

“Absolutely appalling service. Left sky after having no internet at all on my broadband. £ months down the line still getting messages from them. Despite and email confirmation they have received all my equipment , I have so far had over 10 threatening text messages Been on the phone to sky 4 times - repeatedly reassured everything is been dealt with , only to get another text message two days down the line harassing me. For such a large company I cannot believe they cannot deal with a simple request of - I want to leave and have no ties !!! But finally I am with EE which is probably the best thing I've done!!! Guaranteed speed over 100mbps in every room. I have 6 room and everyone has over 200mpbs !!”

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Posted 1 week ago

“A team that delivers every time — professional, dependable, and genuinely”

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Posted 1 week ago

“Once informed Sky I no longer wanted to continue with another contract the experience went dreadfully. No returns packaging sent, told to wait for it and when I did they then sent demands and threats every few days. Resolution was impossible. Now they are passing my debt on without any solutions. The company is beyond incompetent.”

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Posted 1 week ago

“Their work speaks for itself, and their character makes them even more exceptional.”

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Posted 2 weeks ago

“Worst Customer service possible. Impossible to get any help from anyone at Sky. Our satellite dish has been hanging off for more than 3 weeks now and all they can say is best way to resolve your issue is on line. Is a computer going to go up on my roof to replace it then. No. Impossible to get an engineer visit even though one was arranged last week but nobody came and still do not know when it will be resolved. Have contacted Sky so many times by phone and mail but nothing is happening and still no appointment made for an engineer visit. Paying a lot of money for nothing.”

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Posted 3 weeks ago

“10 years ago they were superb, UK call centres and great service and value - now they are very poor with services and customer support, overseas call centres only, no real contact numbers, just want you to speak to other customers in their 'Community'. We have moved our mobile, broadband and soon out TV to get back to providers that want to keep their customers happy. After weeks of problems all of Sky's making and hours on the phone, they thought £15 would make it better. Nope. Joke.”

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Posted 3 weeks ago

“They don’t just get the job done; they do it with integrity and heart.”

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Posted 3 weeks ago

“Exceptional at what they do and even better people to work with.”

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Posted 3 weeks ago

“They combine outstanding professionalism with genuine reliability”

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Posted 3 weeks ago

“I had booked an engineer to help move my Sky to my new house. I called on the day to confirm but was told the appointment had been cancelled due to a 'technical error '. I was very frustrated because this was a huge inconvenience as I had cancelled a shift at work. The guy couldn't get anyone to do the work that day and offered another appointment 7 days later. It was a huge disappointment especially because Sky had not even bothered to phone me when they realised there had been a technical problem with my appointment.”

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Posted 3 weeks ago

“They offer exceptional expertise while being sincerely trustworthy.”

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Posted 3 weeks ago

“The router went off on Friday and on Saturday I called them and clearly asked them to send new on and they insisted on engineer and I told them no send router with the power cable and we agreed on that. They said Tuesday and engineer will come and at the same time they will send the router . We got a message for the delivery. Monday an engineer came and checked and confirmed no fault outside. Tuesday another engineer came and confirmed the same : router is faulty need to be changed. Tuesday the post man came with very small packet with internet cables only, no router no power cable at all. Called them and one in calling centers answered and made a message, called again and another mess… Tuesday around 3 pm called and got answer by a lady who promised that she will send a sky engineer with the internet hub to be installed immediately. But nothing and I got a text message that the engineer wi no come because his van broke. Wednesday I called them again because the promised engineer who was supposed to bring the hub came with nothing in his hands. Five days with this agony. Before writing this I gave them a call to check how to resolve it and they told me that they can not replace it till after 10 days… imagine that a router and a cable is impossible to send and we are in the 21st century: incompetent service provider they should be band from this and stoned for their rubbish service. 15 days with no service and they will charge you fully for the imaginary service they provided and for the rubbish customer service … AVOID SO THAT DO NOT REGRET. The name should be changed from Sky to Hell”

Helpful Report

Posted 4 weeks ago

“⚠️ WARNING ⚠️ I haven’t been a Sky customer for over 5 years, yet somehow a fraudster hacked my old account and ordered a brand new iPhone worth £1128 in my name. I reported this to Sky five times. I also reported it to the police and the cyber crime unit. And what has Sky done? Absolutely nothing. It has now been 4 days since I raised the alarm – and the fraudulent order is STILL active on my account. Even worse, someone is still actively trying to hack into my Sky account, and Sky is just sitting on their hands, doing nothing to stop it. To make matters worse, I had to take it upon myself to contact DPD directly in order to try to cancel the delivery – because Sky refused to take any responsibility. Imagine that: Sky allowed a fraudster to order an expensive phone in my name, failed to stop it despite my repeated reports, and then left me to clean up the mess on my own by chasing the courier. This is a total disgrace. Sky clearly has: No proper security checks No verification process No commitment to protecting customers I have suffered unnecessary stress and anxiety due to Sky’s negligence, and I’m now involving lawyers to take this further. If this is how Sky treats customers (and ex-customers!), then nobody is safe. Avoid Sky at all costs – they will not protect you, your account, or your personal data.”

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Posted 1 month ago

“I have been with SKY for years and never had an issue up until now. I have Sky HD and I also pay £15 for multiroom which you can clearly see on MySky app account. I have been having issues with one of my tv’s recently as I can only seem to be getting the Freeview channels. I rung sky a while back and all they did was try and push you to upgrade to Sky Q which I don’t really want as I am happy with HD. I then paid for a contractor to come out who has tried everything from moving the sky dish to changing the cables in case there was a fault to various other things but still nothing. I then spoke to someone at sky yesterday who informed me THEY disconnected my multiroom on the 2/8. WHY?? They can’t do that without the customers consent! I am paying for a monthly subscription for channels I can’t even use and have also paid a lot to my contractor! I have been told Sky do this in order for customers to have no choice but to upgrade to Q! It’s absolutely disgusting and totally unacceptable. I have received a complaints number (4311606869) and was told someone will get back to me within 5 days but I know they won’t! No one will tell me why I have been disconnected apart from I have an old box and I need to upgrade! How many times do I have to say I don’t want Q! I am now just getting pushed from pillar to post and all I want is for my multiroom to be put back on as you can NOT disconnect it without my consent. I also want compensation for my losses. If this doesn’t happen I will be taking further action. I seem to be getting nowhere on the phone so maybe this is the only way I may get a response.”

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Posted 1 month ago

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Posted 1 month ago

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Posted 1 month ago

“Got this new stream tv which is terrible, would not recommend at all. I have had Sky Q in the past which was great. Awful sky Stream tv”

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Posted 1 month ago

“thank Sophia recover Email: sophiamaddison270–@gmail.com”

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Posted 1 month ago

SKY is rated 1.6 based on 681 reviews