Name: SKY
Rating: 1.55

“Absolutely awful. We have had a problem with our Sky Glass TV out the box! You would think calling and getting it fixed would be simple- NO! 4 Weeks of back and forth with Sky “Customer Service” where we were faced with rude, disrespectful and unprofessional “service”. Eventually we got through to someone who told us they could collect our old TV and replace it with a new one, only to then face ANOTHER issue that the team to change the address never fully changed the address from our old address to our new one, then having to call Sky’s “Cancellation Team” to cancel the order to change the address to the new address, simple right? ABSOLUTELY NOT. I now have to wait another 3-5 days to phone sky AGAIN to re-explain the WHOLE story and hope that the new TV is sent to the correct address. We have not been able to use our TV since we got it. The fact that you can’t speak to someone in person is even more PATHETIC. Sky is absolutely USELESS. I would never recommend them ever.”

Helpful Report

Posted 1 day ago

“They’re not only experts in what they do but also people you can truly count on.”

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Posted 4 days ago

“I wanted a new phone had a recommendation from a friend it said we would both get 100 voucher so I recommend my mum as well. We have allways had second hand phones so we thought we would treat are selves Is a lot of money and it’s been the worst thing we did we never got the voucher for all 3 of us and the phones don’t work outside and only inside if connected to the WiFi . I have made calls to them but like put up shut up it’s a lovely phone but useless with out WiFi and we can’t do a thing about it we are both wheelchair users and need a phone for energy when out I’ve explained this but they just don’t want to know.”

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Posted 6 days ago

“No broadband for 6 weeks now. Worse than the huge inconvenience has been the complete lack of concern from Sky. Lies, false promises, complete lack of any updates and refusal to let me speak to a manager The worst customer service I have encountered in my life”

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Posted 1 week ago

“I joined Sky 13 days ago because I was offered what was advertised as an excellent broadband package with great WiFi coverage. Unfortunately, this has not been my experience. From the start, I have had issues with the WiFi not reaching throughout my two-bedroom ground-floor flat. I have contacted Sky on multiple occasions to explain this, yet the issue remains unresolved. This morning alone, I spent almost an hour on the phone speaking to more than six different agents, being repeatedly transferred between departments without anyone taking ownership of my complaint. I initially requested to be transferred to the cancellations team because I no longer wished to remain with Sky due to the misleading claims made when I signed up. The technical team advised that I needed an additional product to improve the WiFi coverage, but this would cost me extra. I questioned why I should have to pay more when I had signed up based on Sky's claims of excellent WiFi. I was told that was the only option available before being transferred to the cancellations team. The cancellations team then informed me that the router could be relocated within the property and transferred me back to the technical team. The technical team advised that this would incur a charge. I was then transferred back to cancellations, where I was told a WiFi add-on would cost £5 per month, which I reluctantly agreed to. However, after being transferred yet again to the technical team, I was informed that this information was incorrect and that the £5 option was not available. This level of service is completely unacceptable. I have been passed back and forth between departments, given conflicting information, and expected to pay additional charges to resolve a problem that stems from the service Sky promised to provide. I feel that Sky has failed to deliver the service that was advertised and has handled my complaint extremely poorly. Advertising "great WiFi" while requiring customers to pay extra for adequate coverage is misleading.”

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Posted 2 weeks ago

“The worst ever service I have experienced. After nearly 20 years. Sky caused a delay to pay previous provider the final out of contract fee so it left me with a debt cancellation company chasing me for money. Spoken so many advisors who promise to call you back but never do and then you have to explain all over again and again. My Trustpilot review was read by Sky and I’m supposed to get a call and yet I’m still waiting. So much has gone wrong in 7 months. But worst thing is having a debt collection company which have never had in my life. I requested gesture of good will and apology to which they offed £50 that’s like so insulting. Communication is disgraceful”

Helpful Report

Posted 2 weeks ago

“I am particularly pleased with the way I was treated and spoken to by Akash a customer care representative he understands every bit of the package I am on unlike other representatives from sky that made me over pay inspite of my explanation that I have some credit balance but Akash was able to attend to me well I am expecting a refund from sky any moment from now”

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Posted 3 weeks ago

“They stand out not only for their skill but for their honesty and reliability.”

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Posted 3 weeks ago

“Cancelled sky business broadband 3 months ago and have chased them ever since to get a refund for an outstanding credit on our account, requested multiple times that they need to send me the prepaid label to return the equipment, nothing done. Every time I have rang and got through to the useless Indian call centre they tell me it will be refunded when the next bill is processed, this has not happened on the last two invoice dates. Multiple phone calls, ridiculous amount of time wasted and stress from the outright incompetence of the call centre staff. Then today I get informed we will not refund you until the equipment is returned, you can make it up Not to mention the hundreds of people that have lost their jobs at UK call centres, which to be honest when we had problems with sky in the past I used to ring and hang up multiple times until I got through to a UK operator. Up until recently we had 4 mobile phones & a tablet with sky at £117 per month, sky business broadband and phone at £54 per month & sky TV at £40 per month. All of these are now going or have gone to other suppliers. I urge you all to not use any services of Sky, use any alternative possible.”

Helpful Report

Posted 1 month ago

“My wi.fi and broadband keeps saying there is a fault i have reported this emptiness times with no success I have asked for wi.fi max to see if this could help but it keeps saying I have to pay a bill before I can order but I do not have a bill to pay I have tried to sort this but as usual you get no response utterly disgusting”

Helpful Report

Posted 1 month ago

“Utter shambles, Executive team say they’ll call but don’t, Escalation say they’ll deal with but they don’t , 26 years with Sky and they closing care less Utter disgrace.”

Helpful Report

Posted 1 month ago

“Sky, Someone has taken mobile phone worth £609 out in my name with your company and you are now sending debt collections letters to my home. I have tried contacting you via telephone and this is absolutely useless because none of your agents are helpful and you apparently don’t have a fraud team that can help me. I spoke to one of your agency a year ago and he told me that when this was passed to Past Due collections company, that I should leave it with you and you would sort it out for me as this is not my mobile phone that has been taken out with you guys. It’s only my details that have been used fraudulently. Since then I have received another letter from another debt collections company saying that I owe a total amount of £609 for an iPhone 15 blue that I do not own and have never taken out with you guys. My credit score is being messed with and this isn’t fair on me. I have contacted the police and reported this fraud, you need to investigate this as soon as possible I won’t stop at nothing. This is my name and credit that is being tarnished and it all due to your negligence and lack of support.”

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Posted 1 month ago

“Worst company, Not just lost their way with customers but now couldn’t care less 26 years and now enough is enough Not one department knows what each other are doing and treated like dirt,”

Helpful Report

Posted 1 month ago

“I was supposed to have my sky tv and broadband fitted on 02/06/26 the wifi was connected but the tv technician cancelled. After being on the phone to sky for 1hr 30min nobody had any answers to why and when they would be able to rebook this. I raised a complaint. This left us with no tv as virgin only works with virgin broadband. I had also taken a day holiday to be home for this appointment. I then get a call from sky they had no idea I had already been on the phone saying they are cancelling the appointment and will be coming the next day I can’t do that it could be a week. I had to arrange to have another day off. The next day they rang again and said they will add £25 to the account as they missed the appointment same as what they would charge me if I missed it. I ask what they would do as I had to take more time off work and was left we to tv service she offered £10. Which I find insulting. Three calls later now 09/06/26 Qatya calls said she is a manager said take the £10 or take it further, that’s all I will offer. I said no so now they are sending me an email to say it’s deadlock. Skys customer service is awful they ask you to hold and just pass around all different departments so they don’t have to deal with the issue. The last lady called herself a manager but had to put me on hold to ask someone else questions so not sure she is. Looks like l will be going back to Virgin. Customer service is the worse I have ever had to deal with. Sky terrible after care.”

Helpful Report

Posted 1 month ago

“I moved home two months ago and what should have been a simple move with my broadband and mobile is still unresolved and never going to be as they carnt even speak english have no idea of what there doing. I have made hundreds of phone calles been on the phone for nearly two hours at a time being past from one person to another then anither, anither another continually cause they carnt do there job so ive cancelled my direct debit until they sort the problem out. I took out a sim deal of 5.00 a month and asked them to activate call barring they aint gotcan idea how to activate it so im getting extra charges each month, my broadband wasnt reactivated until 2 weeks after the move yet they charged me straight away after activation, after they charges me at the old address five days before i moved so trying to get through to them they owe me money is impossible. Then i go onto thr app to chang my address which i did, but a week later i went onto the app to check my service to find it was checking the service at my old address they today i phoned them to give them the account number on the app to find out its my old account number to my old address then i asked him to give me the new account number and he just wont. Talk about being dumb and thick, and trying to explain to them this seams to be the problem and how are they going to sort, its like banging my head against a brick wall. How many people unemployed in the uk and they employ idiots. Sky deal with my issue and sort the damb problem as im not paying until you do i only have one broadband account and one mobile account. I have also made a complaint to CISAS for compensation for the timr ive spent trying to sort it and getting no where.”

Helpful Report

Posted 2 months ago

“Terrible yet there are very few decent advisors…. The automated service is ridiculous….many of your Advisors need to attend a recommended Charm School …. Even Trustpilot reviews of Sky are dreadful … get a grip Sky ‼️‼️‼️”

Helpful Report

Posted 2 months ago

“Sky’s customer service is wholly inadequate, disorganised, and incapable of resolving even the most basic requests. What should have been a simple home move turned into a prolonged and frustrating ordeal lasting over a month, with absolutely no meaningful progress. Throughout the process, agents repeatedly relied on scripted responses, offering empty reassurances such as “don’t worry” while demonstrating no ownership or accountability. The issue required coordination with Openreach, yet Sky continually claimed they were unable to contact them directly—an excuse that is entirely unacceptable for a provider of this scale. Customers should not be left in limbo because of internal inefficiencies and lack of coordination. It is particularly alarming that, after weeks of waiting, it was only discovered at the very last minute that no work had been carried out at all. This highlights a complete failure in process management, communication, and oversight. Instead of taking responsibility, I was simply told to continue waiting, with no clear timeline or resolution. Escalation proved equally ineffective. I spoke to a manager (Ram or Rami) who committed to calling me back, yet never followed through. This reflects a serious lack of professionalism and integrity. Furthermore, I was repeatedly transferred between agents, forced to explain my situation from the beginning each time due to the apparent absence of proper account notes. This level of inefficiency is unacceptable and demonstrates a systemic failure in customer handling. Sky’s service standards have clearly deteriorated. The experience reflects poorly on the organisation as a whole, from frontline agents to management. Customers are left without support, accountability, or basic communication. As a result of this unacceptable experience, I have cancelled my service and moved to another provider. I strongly advise others to avoid Sky if they expect reliable service and competent customer support. Should Sky genuinely wish to address this matter, I expect direct contact from a senior representative with the authority to take ownership and provide a proper resolution—not another scripted response from a call centre agent.”

Helpful Report

Posted 2 months ago

“Terrible service from start to finish I have been left without internet for 2 weeks!!! And before then had bad internet for a whole year! What a shambles of a company. Try to call them several times for the phone to be cut off . What a joke stay well away!”

Helpful Report

Posted 2 months ago

“Dear Sky Ireland, I am writing to formally complain about the unacceptable handling of my broadband fault and the repeated failures by Sky to resolve the issue or provide accurate information. The issue initially began on Friday, when the internet connection started dropping intermittently, before failing completely on Saturday morning. I reported the fault on Saturday and was initially told there was no outage in the area. After spending approximately 30 minutes troubleshooting over the phone, I was then informed that there was in fact an outage. I contacted Sky again on Sunday and was advised that a technician visit would be required. On Monday, I was informed that an engineer would attend on Tuesday between 8:00am and 12:00pm. Tuesday came and no technician arrived. At 12:30pm, after contacting Sky again, I was told the engineer would arrive “within the hour.” By 4:30pm, with still no sign of anyone, I called again and was then told the technician would arrive between 5:00pm and 6:00pm. We waited until 8:00pm and received no call, text, update, or apology to say that nobody would be attending. My husband had to take a full day off work to wait for this appointment. I called again on Wednesday following the no-show. Nobody could provide any information or explain what had happened. I asked to speak to someone senior and was told this could not be arranged. After another 30 minutes on the phone, I was assured that a technician would attend on Thursday between 9:00am and 12:00pm, and that somebody from the broadband team would contact us directly. Nobody called. I contacted Sky again today and was then informed that no appointment had actually been booked due to a “system error,” despite the fact that the appointment time had been confirmed multiple times during the previous call. I was then forced to arrange yet another appointment, which I am not even confident has been properly scheduled, as the agent disconnected the call. At this point, the broadband has been unavailable for almost a full week. The lack of communication, misinformation, missed appointments, and complete absence of accountability is entirely unacceptable. I require the following as a matter of urgency: * Immediate escalation of this complaint to a senior manager * Confirmation of a guaranteed engineer appointment at a fixed time * Direct contact from a senior member of the broadband support team today * Compensation for the repeated missed appointments, loss of service, and the time taken off work unnecessarily * Dates of when contract with sky expires for tv, mobile and broadband Every time I contact Sky, I appear to receive conflicting information from different agents, none of whom seem able to properly manage or resolve the issue. This level of service is completely unacceptable and extremely disappointing. I expect someone to contact me today with a definitive resolution.”

Helpful Report

Posted 2 months ago

“If 0 stars was an option i would be using it because to be honest they don’t even deserve the one star. Since the beggining of trying to order a new phone there was complications via the website, so i called them instead. I made my order over the phone still unsure how to manage my sky account since there was problems with it that even they could not assist with. I was then told i need to sign a credit agreement before my phone was dispatched, yet again there was a problem with signing the credit agreement on there behalf so they said that they would send a paper credit agreement and that it would be with me in 48 hours, if i failed to sign this my order would be cancelled within 14 days. Then 1 week went by which ended up in me calling them today to see where this paper credit agreement was, and i was then told we only send paper credit agreements to people who have disabilities, i then questioned them to why i was told this has been sent to me when really it hadn’t, the advisor then seen that my order will be cancelled in 4 days meaning they have no time to send a credit agreement to be delivered and then me to send it back before my order gets cancelled. I decided to give them one more chance to do it right after HOURS on the phone to sky so i replaced the order again assuring that i will get my £12 fee back for the previous one and they said yes i will, she assured me that i will have the paper agreement again within the next 48 hours, i was then transferred to someone else without her even telling me she was transferring me to have the SAME discussion over and over again with 3 different advisors then saying they can not send a paper credit agreement out. I then decided to cancel both of my orders i had placed with them and now waiting to see if i get my £12 up front fee for both orders i placed, probably going to be the next problem. I was transferred multiple times having to repeat myself numerous amounts of times i was getting sick of my own voice. Now i’m going with EE much more efficient and swift.”

Helpful Report

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

SKY Reviews