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SKY Reviews

1.6 Rating 663 Reviews
13 %
of reviewers recommend SKY
1.6
Based on 663 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 18%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5

Write Your review

I have completely lost trust in Sky due to my recent experience with their customer service. I booked an engineer appointment for March 27th (8 AM - 1 PM) to fix my broadband issue. I specifically told their agent, Julie, that I work 9 AM - 6 PM, but I would delay my start to wait for the engineer. She assured me this was noted, and I was booked for an early slot. By 10 AM, no engineer had arrived. When I called, a representative assured me that if the engineer didn’t show by 11 AM, I wouldn’t be charged the £25 fee. However, my call was suddenly transferred to Max, who denied that such an email could be sent. The level of dishonesty and inconsistency is shocking! Sky has not only failed to resolve my internet issue, but they are also trying to charge customers for a problem on their end. I have now decided to cancel my subscription due to their unreliable service, false assurances, and lack of accountability. I strongly advise others to think twice before trusting Sky with their broadband needs! 🚨👎 #SkyFail #PoorCustomerService #BroadbandIssues
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Posted 5 months ago
By means of Torr/ecit I got my money back after being conned.
SKY 4 star review on 26th March 2025
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Posted 5 months ago
was lost forever. I highly recommend her services! Email: sophiamaddison270–@gmail.com
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Posted 5 months ago
I fell for this company's complicated withdrawals, but AMDARK LIMITED.com helped me recover my funds.
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Posted 5 months ago
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Posted 6 months ago
Premier League Darts coverage tonight is terrible. Apologies are not good enough we pay a fortune to watch this Get your faults sorted.
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Posted 6 months ago
I was a victim to this scam company but thankfully COVSECLTD.COM help me recover all my lost
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Posted 6 months ago
Bellguarding****C O M, got me all I thought I had lost!! I am here to warn all of you to RUN AWAY FROM THESE HEARTLESS PEOPLE!!
SKY 2 star review on 5th March 2025
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Posted 6 months ago
Terrible customer service. will never go back.
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Posted 6 months ago
Terrible customer service, after hours on the phone and emails I canceled, couldn't watch TV for around 3 months, just rung to ask about getting credit for that as said on the news, the lady said no record of me complaining at all and I would have to prove it. I have been a sky customer for years, where's the loyalty? I will never be a sky customer again!
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Posted 6 months ago
Agent threatened and shouted at me the person in question is supposed to be a retentions agent, I'm sure he's alot worse with the older generations who he can intimidate.
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Posted 6 months ago
“Misled and blocked from withdrawing, I found C //O//V//S//E//C//L//T//D//C//O//M and regained my assets
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Posted 6 months ago
The worst company , i have been waiting 5 months for my broadband to conect , and still waiting , every month i m getiing txt that it will be delay . Rubish !!! when you call them they have no idea what takes so long to send someone to come and conect . Guys dont trust them please
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Posted 7 months ago
Appalling service. Issue after issue from getting an engineer, contacting a human and even to cancelling our account. We are still being charged and we have cancelled. YET TO BE RECTIFIED. No stores can help. Help line has you chatting for hours. Naturally the links to complain on the website have an error to location. Absolute thieves.
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Posted 7 months ago
I have just tried to contact sky and found that there is no free call number anymore and if you want to chat on line be prepared to wait. And if you ask about why the cricket is not being televised you will be disconnected ….it just happened to me .
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Posted 7 months ago
Terrible, no one wants to help and they just chuck you around the departments. Would advise going elsewhere, regret getting Sky, should have gone with Virgin Media, don't make the same mistake I've made!
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Posted 7 months ago
I am a customer for over 12yrs with Sky and I have had the worst service with them and open reach. I was asked when I called about my contract and increases to that contract if I wanted upgrade to fibre, little did I know the stress and lies I would encounter as a result of this. I had a date of the 5th December for the installation, I work from home so had no problem with this. The 5th arrived and no one arrived. I then got a message to say that no one was home. That was an absolute lie and that they had called me, again an absolute lie. As soon as I got the notification I called Sky and a case was opened. I had however already called sky the week before to complain about the behaviour and rudeness of the open reach employees that had just arrived at the house the week before with not warning or appointment. I did not receive any call regarding either of these complaints and every time I wanted an update I had to call myself. No one told me that the cases were closed or gave me an update. I finally after many calls and many lies from the employees at sky that this is being dealt with, found out last week that in fact the case had been closed on the day I made it - 5th December. I was then told it would be reopened and investigated and I would get a response to my case and also as to why I have been lied to and why no one had bothered to call me. I was just called and told they won’t compensate because I missed my appointment, so Sky is believing open reach over the customer who clearly was sitting at home waiting for them. I was then offered £42, I asked if he thinks following all this, if this is fair compensation, which he said he doesn’t have any thoughts on. After 12yrs, I can’t wait leave, this is the first time I have encountered so many lies from a company! I asked to speak to a manager so they can explain why I have been lied to for 2 months and they said that £42 is enough compensation. I think Sky misses the point here, it’s about customer service.
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Posted 7 months ago
Sky's engineer came out to fit new broadband box. After being there for 10 minutes he'd drilled into the central heating pipe. The living was flooded and floor damaged. Sky have paid out for repairs which was resolved quite quickly. We was left with no water for 8 hrs and no broadband which resulted in my wife not being able to work. Sky have offered me £50 credit as compensation and say it's a good will gesture as the compensation was in the agreed payment for damage. Won't be renewing when my contract is up after the way we've been treated.
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Posted 7 months ago
Misled me when I signed up, utterly useless call centre for complaints. Go with any other provider rather than SKY
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Posted 7 months ago
The most unprofessional company . Phone up to cancel sky they make me hold over 3 hours! How that is possible? Making people to wait for hours. We other things to do. We are Not only free to seat on phone calls.
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Posted 7 months ago
SKY is rated 1.6 based on 663 reviews