SKY Reviews

Name: SKY
Rating: 1.54

1.5 Rating 746 Reviews

12 %

of reviewers recommend SKY

Company Reviews

Questions

Metrics

1.5

Based on 746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Write Your review

Tell us how SKY made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stetson Montgomery

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am sick of animal cruelty ads. Absolutely done with Sky. Every 10 minutes there are ads that last 1/2 minutes of abused animals. Every single time there’s an ad? All for a bit of money we don’t know where it goes- make a QR code for donations stop showing them all dying in pain- that’s ethically wrong for viewers. Cut it down cop on cause little do ye know you’ve lost viewers (at least 11 in my small town alone) solely cause of your ads.”

Helpful Report

Posted 10 months ago

“SCUM AND THIEVES PLEASE DON'T EVER USE THEM Cancelled in July, now November still won't refund me. They read a script, they are thieves and scum. They go around in circle with deducting from your next bill when you don't have anymore. I swear they only hire the most idiotic people ever.”

Helpful Report

Posted 10 months ago

“SKY charged me for services I have never ordered or wanted and simply took money from my account.They have kept my details from 10 years ago when I have cancelled my contract with them due to house moving.Then for some reason they have decided to start a new contract without asking using my old details. After numerous frustrating email and calls I have managed to get 80% of my money back but they have simply decided to keep the rest. Absolutely unhelpful and incompetent staff, taking weeks to answer my questions, impossible to talk to talk to more senior staff. Worst customer service experience in my life and the audacity to just start a new contract using my bank details which should be deleted and not stored. Disgusting experience”

Helpful Report

Posted 10 months ago

“Avoid SKY Broadband. I signed up for a £30/month plan, but within two months my bill jumped to £85 with no clear reason. SKY claimed it was for local phone calls that were never properly explained. When I challenged it, customer service was unhelpful, and I had to contact my bank to stop the direct debit and recover my money. Totally misleading and frustrating experience. Be very careful sharing your payment details with them. SKY lure customers in with affordable offers, then quietly add hidden charges and make it difficult to get any help or refunds. I’ve since left, and I warn others: don’t trust SKY with your bank details or your patience.”

Helpful Report

Posted 11 months ago

“Their consistency and care set them apart — people you can always count on.”

Helpful Report

Posted 11 months ago

“Absolutely useless company to deal with. Still waiting for new Sky box, promises made they can’t uphold, delivery times they can’t uphold. Incorrect delivery address 3 times Paying for a service they can’t even provide. Utterly pathetic !!”

Helpful Report

Posted 11 months ago

“I got told my contract had finished and they gave me a refund due to my contract finishing now I'm getting emails about them sending me to a debt collection service because I haven't paid the contract. I can't speak to a human unless I pay the outstanding balance. If I pay the balance I get a new contract I haven't got any equipment to use sky.”

Helpful Report

Posted 11 months ago

“Absolutely appalling service. Left sky after having no internet at all on my broadband. £ months down the line still getting messages from them. Despite and email confirmation they have received all my equipment , I have so far had over 10 threatening text messages Been on the phone to sky 4 times - repeatedly reassured everything is been dealt with , only to get another text message two days down the line harassing me. For such a large company I cannot believe they cannot deal with a simple request of - I want to leave and have no ties !!! But finally I am with EE which is probably the best thing I've done!!! Guaranteed speed over 100mbps in every room. I have 6 room and everyone has over 200mpbs !!”

Helpful Report

Posted 11 months ago

“A team that delivers every time — professional, dependable, and genuinely”

Helpful Report

Posted 11 months ago

“Once informed Sky I no longer wanted to continue with another contract the experience went dreadfully. No returns packaging sent, told to wait for it and when I did they then sent demands and threats every few days. Resolution was impossible. Now they are passing my debt on without any solutions. The company is beyond incompetent.”

Helpful Report

Posted 11 months ago

“Their work speaks for itself, and their character makes them even more exceptional.”

Helpful Report

Posted 11 months ago

“Worst Customer service possible. Impossible to get any help from anyone at Sky. Our satellite dish has been hanging off for more than 3 weeks now and all they can say is best way to resolve your issue is on line. Is a computer going to go up on my roof to replace it then. No. Impossible to get an engineer visit even though one was arranged last week but nobody came and still do not know when it will be resolved. Have contacted Sky so many times by phone and mail but nothing is happening and still no appointment made for an engineer visit. Paying a lot of money for nothing.”

Helpful Report

Posted 11 months ago

“10 years ago they were superb, UK call centres and great service and value - now they are very poor with services and customer support, overseas call centres only, no real contact numbers, just want you to speak to other customers in their 'Community'. We have moved our mobile, broadband and soon out TV to get back to providers that want to keep their customers happy. After weeks of problems all of Sky's making and hours on the phone, they thought £15 would make it better. Nope. Joke.”

Helpful Report

Posted 11 months ago

“They don’t just get the job done; they do it with integrity and heart.”

Helpful Report

Posted 11 months ago

“Exceptional at what they do and even better people to work with.”

Helpful Report

Posted 11 months ago

“They combine outstanding professionalism with genuine reliability”

Helpful Report

Posted 11 months ago

“I had booked an engineer to help move my Sky to my new house. I called on the day to confirm but was told the appointment had been cancelled due to a 'technical error '. I was very frustrated because this was a huge inconvenience as I had cancelled a shift at work. The guy couldn't get anyone to do the work that day and offered another appointment 7 days later. It was a huge disappointment especially because Sky had not even bothered to phone me when they realised there had been a technical problem with my appointment.”

Helpful Report

Posted 11 months ago

“They offer exceptional expertise while being sincerely trustworthy.”

Helpful Report

Posted 1 year ago

“The router went off on Friday and on Saturday I called them and clearly asked them to send new on and they insisted on engineer and I told them no send router with the power cable and we agreed on that. They said Tuesday and engineer will come and at the same time they will send the router . We got a message for the delivery. Monday an engineer came and checked and confirmed no fault outside. Tuesday another engineer came and confirmed the same : router is faulty need to be changed. Tuesday the post man came with very small packet with internet cables only, no router no power cable at all. Called them and one in calling centers answered and made a message, called again and another mess… Tuesday around 3 pm called and got answer by a lady who promised that she will send a sky engineer with the internet hub to be installed immediately. But nothing and I got a text message that the engineer wi no come because his van broke. Wednesday I called them again because the promised engineer who was supposed to bring the hub came with nothing in his hands. Five days with this agony. Before writing this I gave them a call to check how to resolve it and they told me that they can not replace it till after 10 days… imagine that a router and a cable is impossible to send and we are in the 21st century: incompetent service provider they should be band from this and stoned for their rubbish service. 15 days with no service and they will charge you fully for the imaginary service they provided and for the rubbish customer service … AVOID SO THAT DO NOT REGRET. The name should be changed from Sky to Hell”

Helpful Report

Posted 1 year ago

“⚠️ WARNING ⚠️ I haven’t been a Sky customer for over 5 years, yet somehow a fraudster hacked my old account and ordered a brand new iPhone worth £1128 in my name. I reported this to Sky five times. I also reported it to the police and the cyber crime unit. And what has Sky done? Absolutely nothing. It has now been 4 days since I raised the alarm – and the fraudulent order is STILL active on my account. Even worse, someone is still actively trying to hack into my Sky account, and Sky is just sitting on their hands, doing nothing to stop it. To make matters worse, I had to take it upon myself to contact DPD directly in order to try to cancel the delivery – because Sky refused to take any responsibility. Imagine that: Sky allowed a fraudster to order an expensive phone in my name, failed to stop it despite my repeated reports, and then left me to clean up the mess on my own by chasing the courier. This is a total disgrace. Sky clearly has: No proper security checks No verification process No commitment to protecting customers I have suffered unnecessary stress and anxiety due to Sky’s negligence, and I’m now involving lawyers to take this further. If this is how Sky treats customers (and ex-customers!), then nobody is safe. Avoid Sky at all costs – they will not protect you, your account, or your personal data.”

Helpful Report

Posted 1 year ago

SKY is rated 1.5 based on 746 reviews