After over 10 years as a loyal Sky customer, I’ve never felt more let down by a company. Since moving into a new property in September, my experience with Sky has been nothing short of a nightmare. The broadband service was unreliable from day one — often unusable — and despite spending hours on the phone with support, enduring multiple technician visits, and even missing work, the issues were never resolved. In a desperate attempt to fix what Sky couldn’t, I spent over £2,000 of my own money, including £1,600 on a Netgear Orbi system and additional electrician costs. None of it helped. Then, after months of frustration, Sky finally admitted they couldn’t provide the service I needed and told me to leave. Let that sink in — I didn’t choose to cancel. Sky told me to go elsewhere because they couldn’t deliver. And yet, they had the audacity to offer a measly £75 in compensation. That’s not just inadequate — it’s insulting. I’ve since switched to BT. No Orbi. No extra hardware. Just fast, reliable internet — double the speed Sky ever managed. Sky, you’ve lost a customer for life. And I’ll make sure others know exactly what kind of “service” they can expect.