This is the second time I have tried to use SKY, there won't be a third. The programmes they offer are great and the customer service team are all really pleasant. Unfortunately the hardware itself (SKY Q box and mini-box) is the most unstable piece of garbage I have ever come across and is totally not fit for purpose. It regularly stops recording series when it feels like it so I keep missing episodes of my favourite shows. On average the main box looses internet connection every 48 hours while the mini box has connectivity around once or twice a month if I'm lucky. I've spent half my life reconnecting the boxes and on the phone with Sky and despite several promises of compensation for the loss of service I have received nothing from them but worthless apologies. We are planning a move soon and when we do SKY will be left behind for good this time. Totally sick of their garbage product!!