I have never had any real problems with customer service. They have always been very helpful and resolved any issues I have had. My problem is their news content now is more or less identical to BBC with left wing views and ‘woke’ content. They have also brought back the awful Kay ‘Surly’ Burley the disgraced newsreader who couldn’t bear being parted from her pals during lockdown whilst telling all of us to behave ourselves. I and many of my colleagues have switched to GB News for more balanced views of news & current affairs - it’s a new channel and was a bit shakey to start with but is improving by the day. Apart from their news - I still like sky!