Sky are the worst ISP in the uk as long at you are connected on their systems they do not care if it works properly on your end. Can't wait for my contract to be up I will be telling them where to stick their rubbish internet. And they fob you off with stupid useless information making out it's your setup that has the problem and not their network. It's been 12 months of problem after problem from the phone not working at all to the internet disconnecting. Told them about the ping spikes I keep getting and apparently 60ms ping spike which is confirmed in CMD by pinging google is within their parameters. It's spiked up to 154ms before now and they couldn't care less!