I have just reduced my bill by £50 a month by talking (for 40 minutes on a free phone number) to customer services. I STILL PAY £20 A MONTH MORE THAN IF I WERE A NEW CUSTOMER? I tried to take off sky cinema and was told it would cost more to do that. TV (inc. Netflix) sky sports and BT sport + broadband = £94. Why the £114 price tag...did I mention the "one off £30 charge to press some buttons? I am plumbed in for virgin.
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