I have cancelled my account during the beginning of January only to find out that my account has been reinstated without my permission. The customer advisor called Kathleen was quite rude and said I must have activated it as I need my bank detail or someone else use my account to, which is ridiculous. Something they've done and trying to fault me. The first advisor mentioned it was cheeky of the person to reinstate my account, he checked the history, and saw who activated my account and said it was without me being aware. I have been calling numerous time to find out what is happening only to be forwarded to department after another. My problem has not been solved! Now I have a active account and I have to fork up the bill again!? I paid my last bill!! Waiting for management to call me, apparently a 24/hr waiting.