Lost my phone and they won’t block the sim and send me out a replacement chip without asking about 10000 stupid questions that I can’t answer as everything is on my phone THAT IS LOST and probably someone else has it by now! Trying to speak to someone there and get some sense is like talking to a brick wall! Would definitely never go with them again it’s a joke! Quick enough to take my money monthly when the service is shocking anyway and hardly works anywhere even when I’m on Wi-Fi but won’t help! ABSOLUTE JOKE DO NOT RECOMMEND at all!