Absolutely horrendous customer service and has got progressively worse. I have had no online account access for over a year and when I called to try and resolve that issue I'm put on hold for over 2 hrs!! When I finally get connected they still can’t resolve the issue and advise me someone will call back at 1 pm the next day. So I wait by the phone and finally get a call at 1.45 pm. However, that person who was very rude then wanted me to run through the entire issue again even though I had explained everything the day before but apparently that person didn’t place any notes on the system. I then explained I wasn’t going to do this again and I asked to speak to this person’s supervisor, guess what he places me on hold!! I wait for 30 mins and finally hang up and never received any call back. Absolutely disgusting behaviour and has to be the worst customer service experience I have ever had and that’s saying something in this day and age. I should add that they have also had a debt collector sending me demands even though they have confirmed I don’t owe them any money on some old account and then on top of all that, without any notice whatsoever they increase the cost of my sky service by 130%!!!!! I can’t even find a word that could possibly convey how insane this sequence of events is, I can only lay out what happened without exaggeration and let anyone reading this imagine themselves in my position and then decide if they would like to become a customer of sky. I’m also going to file a county court claim against sky and drag them to my local county court which is clearly the only way this will get resolved at my convenience not theirs, although I suspect if let to sky it will never be resolved.