Have been waiting approx 4 weeks for connection. First they said there was a blockage, the first visit confirmed this and installed all the boxes inside and outside the house! BUT apparently did not fill out the right paperwork to send the right follow up engineer. 2 visits later still sending the wrong engineer! SKY (my provider just hopeless to put pressure on open reach! THEIR Subcontractor!!) Surely if you are delegating you should have some escalation process that does not take weeks with no assurance of a workdate!!!! meanwhile the weeks have ticked by, and I still don't have a connection and the call center repeats the same script "we all use wifi for different things, we understand your frustration but our hands are tied!!!" "no we do not have the technology to provide you with a dongle to keep you going" and "yes oh dear we charged you for a service that you have not received!!!" REALLY??