Left Sky Broadband well within cooling off period due to cheaper with NOW TV. Returned Sky equipment and got messages confirming no early termination charges due and receipt of equipment. Then received email saying they would debit £255 from my account within 10 days for early termination charges! My pregnant daughter shares the bill and it completely stressed us both out. Spent hours trying to get past help bot on Sky app but couldn’t get to a human. Had open WhatsApp conversation from last problem with them so contacted them through that. They say “Sorry it’s all a mistake”. Compensation? - “Here’s £11 off your next bill” For stressing out a pregnant woman! Seriously? £11 - unbelievable! They clearly don’t care. I hope they spend a sleepless night wondering how they’re going to pay an unexpected, bogus charge whilst listening to a stressed out, pregnant loved one crying! I certainly earned my £11 compensation that night.