100% Genuine review here! Left my contract early as I moved to an area that Sky couldn't provide the same service. After speaking to an advisor, I was advised of my last bill & last payment date. I was charged again after this last payment date due to their administration error. I've been chasing for a refund since the 2nd Feb. Everytime I call they tell me to call back a week later so they can process a manual refund. A week after 2nd Feb, I was advised to call back 10th March for a manual refund. Would not recommend at all - they will screw you out of money one way or a other!