Absolute disgrace and Rubbish service, all I can say is AVOID SKY your better off with virgin media. I took out a only broadband package which was supposed to be the best package costing me £48 month it was absolute rubbish the speed and everything with was not up to standard, and the family was complaining so we considered closing the account I called them up, and a KAREN was being so unhelpful and told me that we have to pay £250 yes that's right £250 unbelievable to close the account and return the broadband box.. unbelievable please who ever is thinking getting sky is going to make a very costly mistake. Avoid, Avoid, Avoid... Extortionists that's what they are.