I am writing to express my dissatisfaction with the Sky Service pay-per-view service. I purchased a one-week subscription with the expectation of being able to view the Sky Sport NBA basketball Olympic games, but I was unable to access any of the footage, including highlights. Despite my repeated requests for a refund, Sky has ignored my emails and refused to acknowledge my situation. I feel that I have been misled and am disappointed with the lack of customer service I have received. I will not be using Sky Service again and would advise others to consider alternative options for pay-per-view services.