Sky's engineer came out to fit new broadband box. After being there for 10 minutes he'd drilled into the central heating pipe. The living was flooded and floor damaged. Sky have paid out for repairs which was resolved quite quickly.
We was left with no water for 8 hrs and no broadband which resulted in my wife not being able to work. Sky have offered me £50 credit as compensation and say it's a good will gesture as the compensation was in the agreed payment for damage. Won't be renewing when my contract is up after the way we've been treated.