I have completely lost trust in Sky due to my recent experience with their customer service. I booked an engineer appointment for March 27th (8 AM - 1 PM) to fix my broadband issue. I specifically told their agent, Julie, that I work 9 AM - 6 PM, but I would delay my start to wait for the engineer. She assured me this was noted, and I was booked for an early slot. By 10 AM, no engineer had arrived. When I called, a representative assured me that if the engineer didn’t show by 11 AM, I wouldn’t be charged the £25 fee. However, my call was suddenly transferred to Max, who denied that such an email could be sent. The level of dishonesty and inconsistency is shocking! Sky has not only failed to resolve my internet issue, but they are also trying to charge customers for a problem on their end. I have now decided to cancel my subscription due to their unreliable service, false assurances, and lack of accountability. I strongly advise others to think twice before trusting Sky with their broadband needs! 🚨👎 #SkyFail #PoorCustomerService #BroadbandIssues