After nearly a decade as a loyal Sky customer, I’m extremely disappointed and feel compelled to share my experience. First, Sky removed over 300GB of Piggybank data that I had previously paid for. As a gesture of goodwill, they offered a six-month discount and additional data, with the assurance that I could leave if I wasn’t satisfied. However, I’ve now discovered that this “gesture” actually locked me into a new 12-month contract without my explicit consent. This feels misleading and akin to a bait-and-switch tactic. To make matters worse, when I requested to escalate the issue to a supervisor during a call with customer service, I was told that no supervisors were available which raises serious concerns about transparency and accountability. Between questionable retention practices and evasive customer support, this experience has eroded my trust in Sky. I will be exploring other providers moving forward.