Shame on you Sky. You can't provide basic equipment for your engineers like a dustpan and brush or an industrial vacuum cleaner. Skys excuse - not enough room on Van's.
You have damaged our dyson handheld and refuse to fix or replace it.
Sky rep turns up at your door to investigate, firm and blunt - must have been told by his boss to not pay out to hit his targets.
Note to anyone having sky installed - don't let them use any of your equipment.
Wish I had thought about that at the spare of the moment.