I reported an issue on my Sky broadband 5 weeks ago (a suspected fault between the local exchange and my apartment) and it hasn't been fixed yet. I am aware that Sky is not responsible for the network but I was expecting them to follow up and urge Openreach to fix it while keeping me informed. I tried to get in touch with Sky but their Facebook customer service is just pointless and I am not allowed to speak to them on the phone because I'm not a key worker. This is not the first time I've had problems with Sky broadband, I had a similar issue with my internet connection before and to be honest, I got fair compensation for it from Sky, however, I'd rather have a stable internet connection than a refund. I am currently very disappointed with the service provided so far, I hope they'll be able to change my mind, otherwise, I will have to change internet provider.